Customer Service Representative  (Full Time)
Department: Customer Service

PAY: $20 per hour

Full Time: Must be available to work evenings, 1 weekend day, and have split days off in the beginning, eventually having 2 consecutive days off.

When you join the Homemakers team, you will be part of an established company with a 40-year tradition of providing quality products to our customers, as well as a family and growth-oriented company culture for our employees. Youll find a wide variety of opportunities for development and advancement with Homemakers, as well as set schedule options, competitive pay, and a fantastic benefits package.

Here are some of the benefits we offer our full-time employees:

• Medical, dental, and vision insurance
• Pre-tax health and dependent care accounts
• Company-paid life insurance
• 401(k) with company match
• Profit-sharing
• Short-term disability
• Employee assistance program
• Employee discounts (including Nebraska Furniture Mart)
• Paid time off
• Paid holidays
• Closed most major holidays
• Advancement opportunities

Job Description:

This position serves as a liaison between our customers, all company departments, and manufacturers in order to effectively resolve any and all customer issues and to ensure complete customer satisfaction.

Job Responsibilities:

• Promptly, professionally and courteously answers phone calls from our customers and maintain a ready status
• Answer and maintain an acceptable level of calls per hour and maintain an acceptable call time
• Assist customers, employees, and other team members with product knowledge, questions, and warranty issues
• Prioritize duties and manage time to work effectively to handle the sensitive and heavy workload
• Research customer buy history in order to obtain customer and/or product information needed to effectively resolve customer concerns
• Process, coordinate, and schedule furniture deliveries, pick-ups, service calls, part orders, extended warranty claims, returns, and exchanges of defective products based on scheduling availability and stock levels
• Maintain a calm, positive, cooperative, professional manner at all times, in stressful situations, and in dealing with both customers and Homemakers team members
• The above responsibilities and additional duties may vary as assigned

Job Requirements:

We are looking for a solid, reliable worker with a strong work ethic and a positive, engaging personality. You must be highly organized and detail-oriented while still being able to work effectively in a fast-paced environment. It is also important that you display excellent verbal and written communication skills.

• High School Diploma or GED
• 1-2 years retail and/or customer service experience
• Strong time management skills
• Can work independently
• Ability to work retail hours (includes evenings, weekends, and some holidays)
• Typing skills of 35 net wpm
• Data Entry skills of 60 kpm
• Basic computer skills
• Phone etiquette skills
• Excellent interpersonal and communication skills

Physical Expectations:

• Extended sitting at desk and use of computer
• Occasional standing and bending

Environmental Conditions:

• Will work indoors
• Conditions may include hot/cold temperatures, dusty surroundings, and a noisy work environment

A background check is required.

Homemakers is a tobacco and drug-free workplace. EOE

  ⋅    ⋅  Share on LinkedIn

---

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone:
Email:

Equal Opportunity Employer, including disabled and veterans.

If you want to view the EEO is the Law poster, please choose your language: English – Spanish – Arabic - Chinese

If you want to view the EEO is the Law Supplement poster, please choose your language: English – Spanish - Chinese

If you want to view the Pay Transparency Policy Statement, please click the link: English

Powered by iRecruit.