Bakery Tavern Customer Service (Part Time)
Location: Windsor
Department: Bakery
BAKERY TAVERN CUSTOMER SERVICE
Regular Part-time - $17.75-19.25/HR
Shifts: Complete Open Availability - Weekends Required
Position Overview: Day-to-day activities as a Bakery Tavern Customer Service Clerk focus on providing outstanding and friendly customer service, and contributing to the daily operation of the tavern, coffee/juice bar, and bakery counter. You will have the pleasure of serving craft brews, local wines, and other hand-crafted beverages. Daily activities include helping customers at the register, packaging fresh baked goods, and serving up our other bakery items such as toasted bagels, ice cream, and more!
Essential Functions:
- Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
- Answers phones and pages promptly and courteously.
- Accurately operates bakery cash register.
- Acquire and maintain thorough knowledge of bakery/tavern menu items, products, and services.
- Describe flavor profiles of beer and wine to customers, including flavor profiles, food pairings, etc.
- Take orders with attention to detail. (e.g. preferences of dairy, vegetables in juice order, cake and pastry orders, etc.)
- Communicate and consult with baking and decorating staff on special order capabilities, design possibility, and production requirements.
- Prepare and serve hot and cold beverages. (e.g. coffee, espresso, blended drinks, juice, smoothies, etc.)
- Organize, rotate, and stock workstation and department supplies. (e.g. syrups, coffee/juice bar fridge, pastry/dessert case, paper goods & packaging products, etc.)
- Maintain a clean and well-stocked self-serve beverage station (e.g. coffee airpots, condiments, and paper goods).
- Maintain proper and accurate signage in display cases.
- Assist with packaging, pricing, and merchandising bakery products.
- Clean and sanitize work areas, utensils, and equipment.
- Operation of equipment. (e.g. register, espresso machine, bagel toaster, bread slicer, etc.)
- Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices.
- Immediately reports safety hazards and violations to supervisors.
- Performs opening, mid, and closing duties as assigned.
- Works all scheduled shifts and attends required trainings and meetings.
- Other duties as assigned by supervisors.
Skills & Qualifications:
- 21+ years old.
- 1+ years of experience in food and beverage serving preferred.
- Ability to effectively prioritize competing tasks in a fast paced, evolving environment.
- Team-player who can also work independently with minimal supervision.
- Ability to follow directions and established procedures with attention to detail.
- Clear and effective communication style, both written and verbal.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Basic math skills.
Education, Certificates, & Licenses:
- High School Diploma or general education degree (GED).
- Food Handlers Certificate (ServSafe or ANSI compliant organization).
- RBS Certificate
Physical Requirements & Work Environment:
- Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
- Frequently lifts/carries 10 pounds and occasionally up to 50 pounds.
- In a work day: constant standing/walking.
- Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Occasional work in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions.
- Work in wet and dry conditions.
- May require use of ladders or step stools.
- Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
- Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
- Intermittent noise from equipment and machinery.
- Wear non-slip, water and oil resistant closed-toe shoes.
Benefits for Part-Time employees will follow all applicable State and Federal Regulations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.