Housekeeping Manager  (Full Time, All Shifts)
Department: Hotel

Position: Housekeeping Manager

Department: Hotel

Reports to: Hotel Operations Manager

D.O.E

Summary: Provides overall direction of institutional housekeeping programs in all areas of the Lodge and Hotel to ensure that the cleanliness standards of the guestrooms, meeting/public areas, and back-of-house are in keeping with 4-Diamond/AAA standards. These goals are obtained through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Duties and Responsibilities: (Specific areas of responsibility included, but not limited to)

• General knowledge of hotel/hospitality operations, security and safety programs, personnel and labor relations, forecasting, quality assurance programs, and service recovery techniques.
• Maintains adequate staffing levels in the Housekeeping Department by interviewing, selecting, training, evaluating, motivating, promoting, disciplining, and terminating employees as needed.
• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards in keeping with 4-Diamond/AAA standards.
• Oversight visual and written inspections of guestrooms and public spaces.
• Assist with developing and maintain a departmental budget.
• Develop and implement controls for expense management.
• Conduct monthly, quarterly and/or annual inventory of guest supplies, linen, cleaning chemicals and equipment, in-room OS&E, and FF&E in keeping with standardized audit tracking of inventories.
• Establishes and maintains operating systems to ensure impeccable guest service. Exceeds guest expectations by ensuring that Housekeeping provides excellent service and functions effectively as a team.
• Plans work schedules to ensure maximum guest service and in accordance with hotel occupancy, while utilizing labor management tools to control labor expenses.
• At times able to perform housekeeping duties to support when needed.
• Inspects and evaluates physical condition of all areas of Hotel. Submits recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Work with the Maintenance Department to develop, implement and maintain a scheduled property maintenance program for all guest room and public areas of the Lodge and the Hotel.
• Investigates new and improved cleaning instruments and methods.
• Maintains a working knowledge of policies and procedures and enforces the same within the department.
• Utilizes leadership skills and motivational techniques in order to maximize employee productivity and satisfaction of direct reports.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established policies and procedures of the department, company and any gaming/regulatory authorities to achieve overall objectives of the department, the hotels and the property.
• Coordinates training programs for current and new Housekeeping employees in conjunction with Human Resources and the Training Department.
• Operate the department pursuant to OSHA requirements and guidelines.

Mandatory Requirements:

• High school diploma or (GED) required.
• Three (3) plus years management/Supervisor experience, with at least two (2) years in housekeeping.
• Ability to resolve guest, supervisor and associate conflicts.
• Must possess thorough knowledge of housekeeping operations and individual job requirements.
• Ability to manage multiple tasks at all times and have excellent organizational skills
• Must possess excellent communication (written and verbal) and organizational skills.
• Ability to apply commonsense reasoning to a variety of situations.
• Must have ability to support and clean hotel rooms.
• Strong knowledge of cleaning supplies.
• Must possess thorough knowledge of housekeeping operations and individual job requirements.
• Command of the English language both written and verbal, Spanish is a plus.
• Ability to manage multiple tasks at all times and have excellent organizational skills.
• Must be able to support housekeeping team as well as clean rooms when needed.
• Ability to work with computers.
• Ability to obtain a valid gaming license.

***Cliff Castle Casino is owned by the Yavapai-Apache Nation. As a result of this ownership, preferential hiring will got to Native Americans enrolled a federally recognized Tribe.***

Revised 12/2021