Lodge Housekeeping Supervisor  (Full Time)
Department: Hotel

Position: Lodge Housekeeping Supervisor

Department: Hotel

Wage: 18.00/hr. 

POSITION SUMMARY:  Provide overall direction of institutional housekeeping programs.

ESSENTIAL DUTIES:    Specific areas of responsibility included, but not limited to:

• Responsible for supervising, training, scheduling, assigning, counseling, all assigned Housekeeping Team Members.
• Assist with supply and equipment inventory and notifying manager of purchase needs.
• Investigate new and improved cleaning instruments and methods and make recommendations for improvement.
• Facilitate the flow of information throughout the property by organizing, facilitating, and attending regularly scheduled meetings with other hotel departments.
• Assists in planning budgets for housekeeping department.
• Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals.
• Analyze service and general operations for the housekeeping department on a daily basis, giving feedback and offering direction, as needed.

• Maintain a good working knowledge of both company-wide and departmental policies and procedures.

• Perform other duties as assigned.

QUALIFICATIONS (Indicate if Qualification is Required or Preferred):

1.       Education:  High School diploma, or Equivalent, preferred.

a.       Possess effective communication (verbal and written) skills in English.  Bilingual in Spanish a plus.

2.       Work Experience:

a.       Two (2) years of experience in the Hotel industry.

b.       Plus, two (2) years of supervisory experience.

3.       Knowledge, Skills, and Abilities:

a.       Intermediate computer literacy, required.

b.       Be able to speak, read, write fluently in English.

c.       Have excellent organizational and communication skills.

d.       Possess excellent customer service skills and be able to effectively de-escalate tensions while maintaining a calm, professional demeanor.

4.       Be at least:   18 years of age.

5.       Be able to demonstrate eligibility to work in the U.S.

6.       Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.

7.       Be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.

8.       Be available to work all shifts, weekends, and holidays as deemed necessary.

9.       Be able to comply with all Cliff Castle Casino Hotel policies and procedures.