Surveillance Observer  (Full Time)
Department: Surveillance

Position: Observer

Department: Surveillance

Wage: $18/hr.

POSITION SUMMARY: Observes and documents all activities and incidents on CCCH property in order to provide overall asset protection and optimum service and safety to Team Members and Guests.

ESSENTIAL DUTIES:

Perform day-to-day operations of the Surveillance department which includes Maintain adequate camera coverage and document all casino activities, mandatory observations, incidents, suspected illegal or irregular activities, and any violations of compact, internal controls, or departmental policies.

Ensure observations are performed in a professional and timely manner.

Ensure immediate actions is taken on any incident that is life-threatening or illegal.

Perform surveillance assignments, reviews, and reports, as directed.

Learn and recognize non-compliance with the Yavapai-Apache Nation and State of Arizona Gaming Compact, all CCCH Internal Controls, and departmental policies and procedures.

Perform other duties, as assigned.

QUALIFICATIONS:

1. Education: High School diploma or equivalent, required.

2. Work Experience:

a. One (1) year of experience in general surveillance, casino surveillance, or law enforcement, required.

b. Experience working in a Tribal gaming enterprise, preferred.

c. Experience working in loss prevention, preferred.

3. Knowledge, Skills, and Abilities:

a. Must be able to effectively and professionally communicate verbally with above-average ability to communicate in writing.

b. Must possess the ability to perform well, apply mature judgment and common sense in decision making when under pressure.

c. Must possess complete auditory acuity and have full color spectrum visual capabilities.

d. Must be able to handle intense multi-tasking in a fast-paced, high-stress environment.

e. Must be able to remain seated for long periods and work in a confined area with limited schedules breaks.

f. Must be able to read, write, speak, and clearly understand the English language.

g. Must be able to understand implications of Tribal-State Compact.

h. Must be able to understand procedural manuals from various departments.

4. Professional Licenses & Certifications Requirements:

5. Must be at least:18 years of age.

6. Must be able to demonstrate eligibility to work in the U.S.

7. Must participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.

8. Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.

9. Must be available to work all shifts, weekends, and holidays as deemed necessary.

10. Must be able to comply with all Cliff Castle Casino Hotel policies and procedures.