Mountain Springs Supervisor  (Full Time, All Shifts)
Department: Food & Beverage

Position: Front of the House (FOH) Supervisor

Department: Food and Beverage

Reports to: Restaurant Manager

Starting Pay: DOE

Summary: Responsible for leading, supervising, and scheduling the front of the house staff of the Mountain Springs Buffet and Three Sisters Market.

Duties and Responsibilities: Specific areas of responsibility included, but not limited to:

  • Complete all departmental and HR paperwork in a timely, efficient and consistent manner.
  • Ensure adequate scheduling is provided in the event there are call-outs and PTO.
  • Provide training to staff on a department need to know basis.
  • Handle and resolve Guest complaints.
  • Takes control of the restaurant floor ensuring all aspects from Guest(s) seating, server rotation, server breaks, exceptional Guest service, shift change and equipment repairs are taken care.
  • Ensure a partnership exists with FOH Team Members to identify needs and opportunities. Supervise staff and mobilize departmental participation.
  • Maintain communication individually and collectively.
  • Provide a daily status report of all occurrences and incidents to the food management team.
  • Demonstrate ability to work effectively with all levels of management.
  • Ensure a maximum level of service and satisfaction throughout the department is achieved and maintained.
  • Make recommendations on new hires and evaluations.
  • Understand and make adjustments on ADP time tracking system.
  • Communicate with back of the house to order stock for front of the house as needed.
  • Make adjustments accurately and efficiently on Info-Genesis.
  • Perform other duties as assigned.

Mandatory Requirements:

  • Maintain a high standard of professionalism.
  • Must be able to handle difficult situations.
  • Must be able to tactfully and professionally enforce discipline when needed.
  • Must possess strong problem solving, organizational and planning skills.
  • High School Diploma or G.E.D.
  • Must have three (3) years experience in the food service industry.
  • Must have two (2) to three (3) years previous supervisory experience.
  • Must have a Food Handlers certification or obtain within 30 days of hire.
  • Able to obtain applicable department license.
  • Must attend State, Federal, Tribal, Casino and Department mandatory trainings and pass any applicable testing.
  • Ability to work in a fast paced atmosphere.
  • Must be computer literate.
  • Must be physically able to stand and walk for long periods of time.
  • Must be able to work all shifts including weekends, holidays and special events.
  • Must have employment eligibility in the U.S.
  • Effectively communicate in both written and verbal form.
  • Must be able to lift up to 40lbs.
  • Must adhere to department policies and procedures.
  • Must be able to work in a smoking environment.

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