Castle Club Representative  (Full Time, Swing Shifts)
Department: Marketing

Position: Castle Club Representative

Department:Marketing

Reports to: Castle Club Supervisor

Starting Rate:$17.50

Summary:Attend to and accommodate Casino player needs in a Guest Service, focused manner. Deliver and communicate Castle Club and Casino wide information.

Duties and Responsibilities:Specific areas of responsibility included, but not limited to:

  • Facilitate Castle Club duties in a proficient manner.
  • Enroll new Castle Club members on a daily basis.
  • Meet department goals and quotas set by Marketing Management.
  • Extensive Guest relations including interfacing with Guests consistently.
  • Attend mandatory meetings when scheduled.
  • Maintain a constant awareness of all Casino services, promotions and events.
  • Maintain an open and structured communication with Executive Hosts.
  • Help facilitate and assist with special events and promotions.
  • Present a positive and helpful image to all Casino Guests.
  • Maintain the highest level of confidentiality.
  • Occasionally greet and send off tour buses.
  • Deadline oriented with high attention to needs anticipation and planning.
  • Accept extra assignments and meet stated deadlines when provided by Marketing Management.
  • Perform other duties as assigned.

Mandatory Requirements:

  • Excellent communication skills.
  • Computer literate (Microsoft Office).
  • High School Diploma, G.E.D or Equivalent experience.
  • Prefer experience in the casino/gaming industry.
  • Must have exceptional Guest service skills.
  • Must possess mature judgment and the ability to apply common sense reasoning to variety of situations.
  • Must have proven good attendance record.
  • Must be able to work all shifts including weekends, holidays, evenings and special events.
  • Be able to travel and maintain valid drivers license.
  • Be able to occasionally lift 50 pounds.
  • Must be able to work in a smoking environment.
  • Must have creative problem solving skills and a high level of initiative.
  • Ability to keep up with a fast paced atmosphere and work under pressure.
  • Possess strong organizational and time-management skills.
  • Present a neat, clean and well-groomed appearance at all times.
  • Must have employment eligibility in the U.S.
  • Able to obtain a valid gaming license.
  • Ensure compliance with regulatory requirements.
  • Must attend State, Federal, Tribal, Casino and Department mandatory training and pass any applicable testing.

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555 Middle Verde Road, Camp Verde, AZ 86322 - 800-381-SLOT (7568) - cliffcastlecasino.com