Lodge Front Desk Agent  (Full Time, All Shifts)
Department: Hotel

Position: Front Desk Agent

Department: Hotel/Lodge

Reports To: Front Desk Supervisor

Starting Pay Rate: $17.50

Summary: Responsible for the successful overall activities related to the Front Desk of the Hotel ensuring smooth and efficient operations.

Duties and Responsibilities: Specific areas of responsibility included, but not limited to:

  • Assist Guests with the check-in/out process at the Hotel in an efficient, courteous manner.
  • Respond to Guest requests, complaints, or inquiries promptly and courteously.
  • Maintain working knowledge of the property as well as special events in order to advise Guests whenever possible.
  • Ensure that the check-in/out process is handled in accordance with company policy.
  • Manage the messaging, switchboard, and reservation function.
  • Ability to start projects and follow through unsupervised.
  • Keep the Front Desk Supervisor aware of pertinent information.
  • Have thorough knowledge of hotel occupancy and inventory.
  • Maintain a professional positive demeanor in stressful situations remaining polite to the Guests at all times.
  • Perform other duties as assigned.

Mandatory Requirements:

  • High School Diploma or GED required.
  • Possess effective communication and organizational skills.
  • Able to obtain an applicable department license.
  • Prefer one (1) year prior hotel experience, preferably in Front Desk Operations.
  • Requires excellent attendance.
  • Must be able to type efficiently.
  • Must at least have three (3) months previous experience with switchboard system.
  • Must be able to work all shifts including weekends, holidays, evenings, and special events.
  • Must have employment eligibility in the U.S.
  • Must attend State, Federal, Tribal, Casino and Department mandatory training's and pass any applicable testing.

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