Training Specialist  (Full Time)
Department: Human Resources

Position:        Training Specialist

Department:  Human Resources

Reports to:     Human Resources Director

 

Summary: Responsible for the development, coordination, and facilitation of training, development, and compliance curriculum for CCCH Team Members. Supervises On-Boarding programs and processes.

 

Duties and Responsibilities: Specific are as of responsibility included, but not limited to:

·         Conduct needs assessment in partnership with department Leadership to obtain/create training curriculum to meet organizational needs.

·         Develop, identify, coordinate, and facilitate training programs to ensure compliance, staff development, and career advancement readiness.

·         Develop and oversee facilitation of new hire orientation and on-boarding programs.

·         Supervise creation and distribution of monthly Team Member Newsletter – Smoke Signals.

·         Develop and maintain key metrics to measure the effectiveness of training.

·         Manage Learning Management System to include identifying current and new curriculum, negotiating content expansion, account reconciliation, user applications, etc.

·         Manage compliance audits as pertains to training and training records.

·         Remain current with training trends, techniques and certifications.

·         Assist HR Director with development of department succession plans, career paths, and Tribal Member career development programs.

·         Consult and advise department Leaders with development and monitoring of Performance Improvement Plans.

·         Assess success of each activity and make recommendations for change.

·         Recommend and purchase training supplies.

·         Responsible for set-up, breakdown and clean-up of training room and offices.

·         Manage Team Member engagement programs for effectiveness within cost/benefit budget.

·         Develop, implement, monitor with relevant upgrades and refreshed on-going training to meet or exceed guest service standards.

·         Manage secret shop program. Communicate results with Leadership. Monitor fluctuations in scores to develop training / programs to address adverse changes.

·         Manage Team Member recognition programs to promote engagement and reinforce desired performance and behaviors.

·         Lead by example on principles taught in classes.

·         Perform other duties as assigned

 

Mandatory Requirements:

·         Bachelor's Degree in communications, instructional design, organizational development, or related field, or other equivalent work experience (8+ years organizational training).

·         Three(3)years’ direct training experience in a casino or corporate environment.

·         Strong organizational and project management skills.

·         Strong platform skills.

·         Musbe self-motivated, able to multitask, and able to maintain professional composure in a fast-paced environment.

·         Prefer bilingual in Spanish and English.

·         Excellent oral and written communication skills.

·         Ability to work weekends, holidays, various shifts and special events.

·         Ability to operate basic audio-visual equipment and software programs such as but not limited to: VCR, DVD, overhead projector, video projector. Knowledgeable in Microsoft Word, Outlook, Excel, Access and PowerPoint programs.

·         Experience in curriculum development.

·         Ability to work effectively within various levels of the organization.

·         Able to obtain a valid gaming license and be eligible to work in the USA.

·         Must attend State, Federal, Tribal, CasinoandDepartmentmandatorytrainingsandpassanyapplicabletesting.

 





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