PBX Operator/Reservationist  (Full Time, All Shifts)
Department: Hotel

Position:                  PBX Operator/Reservationist

Department:            Hotel

Reports to:              Front Desk Supervisor

Starting Pay Rate:  $15.50


Summary:  Monitors visitors and non-administrative Team Members to the Executive and Administrative Office and provides assistance as required. Operates a multi-line telephone. Provides back up, and administrative support as required. Responsible for operation of telephone switchboard during assigned work shift.

Duties and Responsibilities: Specific areas of responsibility included, but not limited to:

  • Update, maintain, and distribute current phone list for the Casino.
  • Sort daily mail.
  • Greet Guests and direct them to the appropriate Team Member.
  • Maintain high level of confidentiality and professionalism at all times.
  • Maintain constant awareness of all Casino service, promotions and events.
  • Maintain knowledge of current Cliff Castle Casino venues and amenities.
  • Must be able to multi-task assigned duties.
  • Perform other duties as assigned.

Mandatory Requirements:

  • Must be punctual, arriving on time for shifts.
  • Must be able to use various office machines.
  • Must have excellent public relations skills.
  • Must be courteous and cordial and interact professionally with fellow Team Members.
  • Have a professional and courteous telephone manner.
  • Must present a clean and well-groomed appearance, and project a professional and helpful attitude at all times.
  • Ability to work all shifts, including weekends, holidays and overtime as needed.
  • Able to type at least 30 words per minute.
  • Able to utilize various Microsoft Office Programs.
  • Must be able to effectively operate a multi-line telephone switchboard within 3 months of employment.
  • High School Diploma or G.E.D.
  • Must have employment eligibility in the U.S.
  • Able to communicate in the English language.
  • Must attend State, Federal, Tribal, Casino, and Department mandatory training's and pass any applicable testing.

555 Middle Verde Road, Camp Verde, AZ 86322 - 800-381-SLOT (7568) - cliffcastlecasino.com