Hotel/Lodge Night Auditor  (Full Time. Grave Shifts)
Department: Hotel

Position:                   Night Auditor

Department:             Lodge/Hotel

Reports to:               Front Desk Supervisor

Starting Pay Rate:   $17.00 

 

Summary:  Responsible for nightly audit function.  Provides consistent, courteous service to all Hotel Guests, ensuring an optimal level of Guest service and satisfaction is achieved and maintained.

 

Duties and Responsibilities:  Specific areas of responsibility included, but not limited to:

  • Assist Guests with the check-in/out process at the Lodge in an efficient, courteous manner.
  • Respond to Guest’s requests, complaints, or inquires promptly and courteously.
  • Maintain a working knowledge of the property as well as special events in order to advise Guests whenever possible.
  • Ensure the check-in/out process is handled in accordance with company policy.
  • Manage the messaging, switchboard, and reservation function.
  • Ability to start projects and follow through unsupervised.
  • Keep the Front Desk Supervisor aware of pertinent information.
  • Have thorough knowledge of Lodge/Hotel occupancy and inventory.
  • Prepare and distribute management reports to Hotel/Lodge Administration and the Finance Department.
  • Audit all Guest records and verifies credit card approval.
  • Post room and tax charges to Guest accounts.
  • Maintain a professional, positive demeanor in stressful situations, remaining polite to the Guests at all times.
  • Perform other duties as assigned.

Mandatory Requirements:

  • High School Diploma or GED required.  Some college courses in Hotel Management.
  • Possess effective communication and organizational skills.
  • Minimum one (1) year prior hotel experience. 
  • Able to obtain an applicable department license.
  • Ability to apply common sense reasoning to a variety of situations.
  • Must at least have one (1) year previous experience with the switchboard systems.
  • Must be able to work effectively alone.
  • Must be able to type efficiently.
  • Requires excellent attendance.
  • Must be able to work all shifts including weekends, holidays, evening, and special events.
  • Must attend State, Federal, Tribal, Casino, and Department mandatory training's and pass any applicable testing.
  • Must have employment eligibility in the U.S.





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