Casino Housekeeping Manager  (Full Time, All Shifts)
Department: EVS

Position: Casino Housekeeping Manager

Department: Support Services

Reports to: Director of Hotel Operations

Rate of Pay: D.O.E.

Summary:Provides overall direction of institutional housekeeping programs in all areas of the Casino and Outlets to ensure that the cleanliness standards of entire Casino/Restaurants/Bowling/public areas, and back-of-house are in keeping with 4-Diamond/AAA standards are met. These goals are obtained through the optimal training, staffing, and supervision of labor, efficient management of operation supplies, and proactive monitoring of guest services.

Duties and Responsibilities:Specific areas of responsibility included, but not limited to:

• General knowledge of Casino/hospitality operations, including Financial plans, security and safety programs, personnel and labor relations, preparation of business plans, budgeting, forecasting, quality assurance programs, and service recovery techniques.
• Maintains adequate staffing levels in the Casino Housekeeping Department by interviewing, selecting, training, evaluating, motivating, promoting, disciplining, and terminating employees as needed.
• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards in keeping with 4-Diamond/AAA standards.
• Oversight of visual and written inspections of Casino Floor, Restaurants, and all public spaces.
• Develop and maintain a departmental budget.
• Develop and implement controls for expense management.
• Conduct monthly, quarterly and/or annual inventory of supplies, cleaning chemicals and equipment, standardized audit tracking of inventories.
• Establishes and maintains operation systems to ensure impeccable guest service. Exceeds guest expectations by ensuring that we provide excellent service and functions effectively as a team.
• Plans work schedules to ensure maximum guest service and in accordance with occupancy, while utilizing labor management tools to control labor expenses.
• Inspects and evaluates physical condition of all areas of Casino. Submits recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Work with the Maintenance Department to develop, implement and maintain a scheduled property maintenance program for all public areas of the Casino.
• Investigates new and improved cleaning instruments and methods.
• Maintains a working knowledge of policies and procedures and enforces the same within the department.
• Utilizes leadership skills and motivational techniques in order to maximize employee productivity and satisfaction of direct reports.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established policies and procedures of the department, company and any gaming/regulatory authorities to achieve overall objectives of the department.
• Coordinates training programs for current and new employees in conjunction with Human Resources and the Training Department.
• Operate the department pursuant to OSHA requirements and guidelines.

Mandatory Requirements:

• High School diploma or (GED) required; bachelor's degree preferred.
• Five (5) plus years management experience, with at least five (5) years in housekeeping management of Casino/Hotel.
• Ability to resolve guest, supervisor and associate conflicts.
• Must possess thorough knowledge of housekeeping operations and individual job requirements.
• Command of the English language both written and verbal, second language a plus.
• Ability to manage multiple tasks at all times and have excellent organizational skills.
• Must possess excellent communication (written and verbal) and organizational skills.
• Ability to apply commonsense reasoning to a variety of situations.
• Must maintain a consistent and regular attendance record.
• Must have employment eligibility in the U.S.
• Ability to work obtain a valid gaming license.
• Must be able to work in a smoke environment.
• Ability to work Holidays, Weekends, and Special Events when needed.
• This position occasionally and for extended periods of time requires "On Call" status, which dictates various working hours occurring anytime within the 24/7 hours of operation of the business.
• Team Members whose work requires operation of a motor vehicle must maintain a valid driver's license and a driving record which is acceptable to our insurer.
• Ability to lift 40 to 45 lbs., bend, kneel, stoop, and climb ladders.
• Must attend State, Federal, Tribal, Casino and Department mandatory training's and pass any applicable testing.

***The Yavapai-Apache Nation owns Cliff Castle Casino. As a result of this ownership, preferential hiring will go in the following order: Yavapai-Apache members, Yavapai-Apache Children, Yavapai-Apache Spouse, Other Native Americans enrolled in a federally recognized tribe and Veterans.***

Rev. 07.2018