Blackjack/Pit Boss  (Full Time, Day Shifts)
Department: Gaming

Position: Blackjack Dealer/Pit Boss

Department: Table Games

Reports to: Shift Boss

Starting Pay Rate: $5.15/$17.50

Summary: (Supervisor) Ensure excellent guest service and monitor Blackjack games. Ensure game integrity by maintaining procedure compliance and oversee all Blackjack Dealers. Provide a productive atmosphere for Team Members. (Dealer) Deal Blackjack in accordance with Casino and department procedures. Control players and game action keeping focused on guest service, games protection, accuracy, and speed.

Duties and Responsibilities: Specific areas of responsibility included, but not limited to:

While Supervising

  • Adhere to all casino and departmental policies and procedures including all regulatory requirements.
  • Provide leadership to dealers.
  • Make impartial decisions involving guests and team members.
  • Responsible for maintaining the types of games being played, including any discrepancies in guest or dealer conduct.
  • Demonstrate knowledge of Blackjack/Poker and appropriate guidelines for Table Games.
  • Relay pertinent information to incoming supervisor staff.
  • Make recommendations on new hires, terminations, evaluations, and counseling of dealers.
  • Responsible for correcting and coaching team members who have violated company or departmental procedures.
  • Continually act as a representative of Cliff Castle Casino and encourage others through demonstration of appropriate behavior.
  • Maintain a comfortable atmosphere in the Blackjack/Poker area.
  • Keep an open communication between other departments.
  • Maintain proper documentation on all transactions.
  • Must demonstrate reliability and flexibility in work schedule.
  • Keep the Shift Boss informed of any irregularities including dissatisfied guests or team member disputes.
  • Train new dealers to comply with departmental procedures.
  • Responsible for accuracy of blackjack inventory.
  • Initiate and authorize table fills and credits.
  • Views drop box removal at established times.
  • Resolve guest and team member disputes.
  • Maintain table areas (cleans ashtrays, empty drink cups, chair placement, etc.).
  • Tactfully handle stressful and difficult situations with guests and other team members.
  • Distribute comps to qualified guests.
  • Maintain work schedule for Blackjack Dealers.
  • This position ensures all support duties and responsibilities are carried out in an efficient and timely manner and that immediate action is taken on any situation that might be illegal or extraordinary.
  • Must posses the ability to perform blackjack dealer duties, as needed, based on staffing levels.
  • Attend all meetings and training as required.
  • Perform other duties as assigned.

While Dealing

  • Adhere to all casino and department policies and procedures.
  • Follow department and casino attendance expectations including, but not limited to, clocking in/out, reporting to work on time, and working various assigned shifts demonstrating flexibility and reliability.
  • Report to work in complete uniform and good personal hygiene.
  • Report any pertinent game information with incoming dealer.
  • Control players and game speed.
  • Pay off winning bets and collect losing bets accurately to protect casino assets.
  • Call supervisor for any game irregularities, questions, or decisions.
  • Regularly interact with all Blackjack team members as necessary (i.e. communicate concerns, solicit decisions, etc.).
  • Communicate tactfully with guests to maintain a friendly, fun atmosphere.
  • Tactfully handle stressful and difficult situations with guests and other team members.
  • Demonstrate knowledge of Blackjack and appropriate guidelines for Table Games.
  • Consistently comply with casino, department and all regulatory requirements.
  • Ensure game protection, efficient game pace, payout accuracy and speed.
  • Attend all meetings and training as required.
  • Follow all practical and common Blackjack protocol.
  • Perform other duties as assigned.

Mandatory Requirements:

  • Minimum of six (6) months Blackjack dealing experience.
  • Previous casino experience preferred.
  • Thorough knowledge of Blackjack/Poker policies and procedures.
  • Possess sound mature judgment.
  • Possess organizational and planning skills.
  • Ability to pass a math test.
  • Ability to communicate orally and in writing.
  • Ability to read and speak English.
  • Must have professional appearance.
  • Must be dexterous and have good hand coordination.
  • Must be able to work in a smoking environment.
  • Must pass a live audition.
  • Must be able to deal from a 6-deck shoe.
  • Must be able to stand, sit, and walk for long periods of time.
  • Must be able to spend significant amount of time twisting and turning in a 180- degree angle with both upper extremities extended across gaming table.
  • Must be able to operate basic equipment (automatic shuffler).
  • Must have employment eligibility in the U.S.
  • Must be able to work all shifts including weekends, holidays, evenings and special events.
  • Must attend State, Federal, Tribal, Casino, and Department mandatory trainings and pass any applicable testing.
  • Able to obtain valid gaming license.

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555 Middle Verde Road, Camp Verde, AZ 86322 - 800-381-SLOT (7568) - cliffcastlecasino.com