Security Shift Manager/Lieutenant  (Full Time, All Shifts)
Department: Security

Position:        Security Shift Manager/Lieutenant
Reports to:    
Chief of Security

Annual Pay:   $48,000.00  

Summary: Responsible for monitoring, overseeing, and administering the day­ to-day operations while exhibiting world-class Guest Service to all the Cliff Castle Casino and Hotel Team Members and Guests. Ensures Team Member and Guest compliance and conforms to all Tribal, Federal, State and Cliff Castle Casino regulations. Ensure Officers are patrolling effectively. Maintain adequate staffing levels for a safe environment.

Duties and Responsibilities: Specific areas of responsibility included, but not limited to:

  • Primarily responsible for the protection of an assigned area, including observation and reporting of unusual, dangerous or suspicious activities.
  • Conducts such duties as report writing of internal, criminal or injury related matters, escorts of money and other important documentation as required.
  • Informs the Chief of Security of all pertinent security and staff incidents as required.
  • Patrols assigned work areas and assists customers and other team members as needed.
  • Ensures all policies and procedures are performed, as required.
  • Identify potential safety hazards ad report them to appropriate individuals for proper resolution.
  • Safely operates company vehicles when directed to do so.
  • Required to keep all licenses and training up to date.
  • Assist in supervision of Security Officers on assigned shift.
  • Maintain adequate staffing levels, training scheduling, evaluating and disciplining Team Members as needed.
  • Ensure officers are patrolling effectively to provide Guest, Team Members, and asset protection.
  • Assist in enforcing all Tribal, City, State and Federal laws where applicable.
  • Conduct disciplinary action either verbally or written as required in a professional and fair manner.
  • Prepare officers schedules and monitor officers during shift to ensure all areas are being patrolled.
  • Review all reports for accuracy and collect evidence as necessary.
  • Responsible for maintaining a consistent, regular attendance record.
  • Facilitated the flow of information by attending regularly scheduled departmental meetings.
  • Responsible for the welfare, training, counseling and discipline of all officers assigned to shift.
  • Responsible for the preparation of all emergency management and contingency planning.
  • Provide outstanding guest service.
  • Completes and reviews all subordinate job performance evaluations.
  • Perform any additional duties assigned to standard.
  • Due to sensitivity of the position, all items with a Police Record will be considered on a case-by-case basis.

Mandatory Requirements:

  • Must be 18 years of age.
  • High school diploma or GED.
  • College degree in Criminal Justice or closely related field preferred.
  • Prefer two (2) years Security, Law Enforcement or Military experience. Prior Casino Security is a plus.
  • Two (2) years supervisor experience required.
  • Must be able to pass a Title 4 background check per ARS 4-112.G (12).
  • Must Complete OSHA 10 and 30 within six months of being hired.
  • Computer literate in Word and Excel to generate reports and other correspondence.
  • Ability to communicate and correspond clearly.
  • Must possess organizational and planning skills.
  • Must present self in a well-groomed, professional appearance.
  • Must be able to work at a fast-pace.
  • Must be able to handle stress effectively.
  • Must be able to work in inclement weather.
  • Must be available for all shifts.
  • Must be able to work weekends, holidays and special events.
  • Must be able to lift/move 50 pounds, and occasionally lift/move 100 pounds.
  • While performing the duties of the position, the Team Member is frequently required to stand, walk, turn, use hands and fingers, reach with hands and arms, talk and hear.
  • Must be able to work in a smoke filled environment.
  • Must pass a pre-employment drug test.
  • Must be certified and maintain BLS license within 180 days.
  • Must attend State, Federal, Tribal, Casino and Department mandatory trainings and pass any applicable testing.
  • Must be able to obtain and maintain an Arizona State Gaming License.
  • Must have and maintain a valid driver’s license without restrictions and driving record which is acceptable to our insurer.
  • Must have employment eligibility in the U.S.


***The Yavapai-Apache  Nation owns Cliff Castle Casino.  As a result of this ownership, preferential hiring will go in the the following order:  Yavapai-Apache Members, Yavapai-Apache Children, Yavapai-Apache Spouse, Other Native Americas enrolled in a federally recognized tribe an Veterans.***

Rev. 1.2020

555 Middle Verde Road, Camp Verde, AZ 86322 - 800-381-SLOT (7568) -