Reports to: Front Desk Supervisor

Starting Pay Rate: $13.00 - $14.00 DOE

Summary: Responsible for nightly audit function. Provides consistent, courteous service to all Hotel Guests, ensuring an optimal level of Guest service and satisfaction is achieved and maintained.

Duties and Responsibilities: Specific areas of responsibility included, but not limited to:

Assist Guests with the check-in/out process at the Lodge in an efficient, courteous manner.
Respond to Guests requests, complaints, or inquires promptly and courteously.
Maintain a working knowledge of the property as well as special events in order to advise Guests whenever possible.
Ensure the check-in/out process is handled in accordance with company policy.
Manage the messaging, switchboard, and reservation function.
Ability to start projects and follow through unsupervised.
Keep the Front Desk Supervisor aware of pertinent information.
Have thorough knowledge of Lodge/Hotel occupancy and inventory.
Prepare and distribute management reports to Hotel/Lodge Administration and the Finance Department.
Audit all Guest records and verifies credit card approval.
Post room and tax charges to Guest accounts.
Maintain a professional, positive demeanor in stressful situations, remaining polite to the Guests at all times.
Perform other duties as assigned.

Mandatory Requirements:

High School Diploma or GED required. Some college courses in Hotel Management.
Possess effective communication and organizational skills.
Minimum one (1) year prior hotel experience.
Able to obtain an applicable department license.
Ability to apply common sense reasoning to a variety of situations.
Must at least have one (1) year previous experience with the switchboard systems.
Must be able to work effectively alone.
Must be able to type efficiently.
Requires excellent attendance.
Must be able to work all shifts including weekends, holidays, evening, and special events.
Must attend State, Federal, Tribal, Casino, and Department mandatory training's and pass any applicable testing.
Must have employment eligibility in the U.S.

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