Training & Development Manager  (Full Time)
Department: Human Resources

Position: Training & Development Manager
Department: Training & Development/Human Resources
Reports to:Human Resources Director

Rate of pay: DOE

Summary: The Training and Development Manager is responsible for the effective development, coordination, presentation, and measurement of all training and development programs for all employees. This position actively searches, creatively designs and implements effective methods to educate and enhance performance.

Duties and Responsibilities: Specific areas of responsibility included, but not limited to:

• Assess, design, plan, implement learning and development courses and programs, and supervise execution by trainers.
• Builds collaborative work within the CCCH Team to align programs and initiatives with operational execution.
• Participates in the on-going development and implementation of programs for orientation, traditions, and on-boarding for all Team Members.
• Implements training programs and coaches others involved in training efforts, providing excellent Guest and Team Member experience and service.
• Conduct classroom and individual user training, including new user orientation, ongoing proficiency training, higher-level, pre-management training and management training.
• Main communicator with all CCCH entities such as bulletin boards and newsletters to ensure employees have knowledge of training events and general information.
• Develops and monitors spending against the departmental training budget.
• Exemplifies the desired culture and core values of CCCH.
• Benchmarks against successful programs and integrates industry best practices into the training curriculum.
• Measures Guest Service training initiatives with department heads for positive performance and develops plans for on-going improvement.
• Maintains records of individual and Team Member training activity.
• Work effectively as a Management Team Member.
• Other duties as required or directed.
  

Mandatory Requirements:

• Gaming industry experience is preferred.
• Bachelors degree in Business, HR, Education, Public Relations or related field.
• 3-5 years of successful Operational Management/Training experience or educational related training experience.
• Experience in the budget process and monthly departmental financial expense statement review.
• Experience developing, writing and delivering original training materials.
• Excellent communication skills (both oral and written), time management and strong interpersonal and conflict resolution skills.
• Proficient in Microsoft Word, Excel, Outlook, Power Point; knowledge of E-Learning software.
• Must possess proven leadership abilities and exceptional team building capability; be adaptable, flexible, patient, respectful, positive, motivating and able to work with little outside direction.
• Strategic and analytical thinking and problem solving skills; metric oriented.
• Ability to balance long-term objectives with day-to-day operations.=
• Ability to work autonomously and follow and teach company guidelines and company policies and procedures.
• Ability to deliver results in a fast-paced, high stress environment with a demanding time schedule.
• Ability to motivate and connect with associates on both an individual level and in large groups.
• Proven ability to drive Guest satisfaction and employee satisfaction.
• Ability to work all shifts, including weekends and holidays as needed.
• Ability to obtain and maintain a valid gaming license.
• Must attend State, Federal, Tribal, Casino, and Department mandatory training and pass any applicable testing.