Amusement Manager  (Full Time)
Department: Amusement

Position:Amusement Manager

Department:Amusement Services

Reports to:General Manager

Summary: Responsible for all activities in the Shake, Rattle, and Bowl, arcade and the pro shop, ensuring the smooth and effective operation in accordance with established guidelines and company policies and procedures. Develop annual business plan and budget, ensuring compliance with established budget, labor and revenue objectives. Interact with Marketing in the development of promotions and other special events.

Duties and Responsibilities: Specific areas of responsibility included, but not limited to:

Manages/supervises the day-to-day operations of bowling alley/arcade/pro shop venues.

Establish/enforce performance standards, policies, and procedures in the bowling alley/arcade/lounge/pro shop.

Responsible for the scheduling, evaluating and training of bowling/arcade/pro shop Team Members ensuring staffs compliance with all Guest and safety standards.

Ensure bowling alley/arcade/pro shop staff operations are run in a smooth, efficient manner to ensure Guests satisfaction.

Review and approve all recommendations and suggestions for payroll and purchasing, and to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all bowling/arcade/pro shop Team Members in a fair and equitable manner.

Prepare operating budget for bowling/arcade/pro shop in coordination with the Finance Department.

Maximize cost effectiveness within bowling alley/arcade/pro shop, by ensuring compliance with established budget, labor and revenue benchmarks.

Responsible for listening to, evaluating and assuring control of Guest grievances.

Monitor job performances of all bowling/arcade/lounge/pro shop Team Members and provides feedback on same to aid Team Members developing and enhancing skills.

Confers with General Manager regarding operational deficiencies and areas in need of attention.

Set goals and objectives for all supervisors and provides assistance as needed.

Mandatory Requirements:

High School Diploma or G.E.D.

Minimum of five (5) years management experience with bowling/arcade operations using the Brunswick system.

Strong organizational and interpersonal skills required.

Excellent communication skills.

Must be able to communicate in the English language.

Proficient in Microsoft Word, Access, Excel (Microsoft Window), and ADP system.

Must have the ability to work with mathematical concepts such as probability and statistical analysis.

Be able to work holidays and other peak business times.

Able to sit, stand and walk for extended periods of time.

Must have employment eligibility in the U.S.

Must be able to lift 50 lbs.

Able to obtain and maintain a valid gaming license.

Must be able to work in a smoking environment.

Must maintain a valid drivers license and a driving record which is acceptable to our insurer.