Lodge Manager  (Full Time)
Department: Hotel

Position: Lodge Manager

Department: Hotel/Lodge Operations

Reports to: Director of Hotel Operations

Summary:

Responsible for successful overall direction, administration and coordination of all activities of the Lodge, in accordance with the companys established policies, procedures, and controls.

Duties and Responsibilities Specific areas of responsibility included, but not limited to:

  • In coordination with the Director, create, develop and implement an effective strategy for the Lodge, coordinating with all levels of Lodge staff to determine objectives for future growth and expansion.
  • Generate thorough and proper supervision of assigned departments, projected revenue levels and consistent guest satisfaction.
  • Establish standards for personnel performance, service to patrons, and facility appearance.
  • Prepare financial forecasts, yearly budget, monitoring Lodge budget to ensure effective labor cost control and supplies expense.
  • Allocate funds, authorize expenditures, and assist in planning budgets for all departments within the Lodge.
  • Review various reports, identifying potential misinformation and/or conflicts, and reporting it to appropriate individuals.
  • Analyze service and general operation of all departments in the Lodge on a daily basis, making sure the housekeeping inspectors are familiar with standards and current practices.
  • Ensure a maximum level of service and satisfaction is achieved and maintained throughout the Lodge.
  • Facilitate the flow of information by conducting regularly scheduled meetings with the staff.
  • Manages and maintains the Call Center and the Front Desk.
  • Held accountable, to the highest degree, for the accuracy and thoroughness of Lodge records and reports, including housekeeping signed inspection list sheets.
  • Records inspection results, resolves guest complaints, and maintains accommodation standards daily.
  • Maintain adequate staffing levels by interviewing, selecting, training, scheduling, evaluating, assisting with career development, and promoting, disciplining and terminating Team Members as needed.
  • Act as a representative of the Lodge, in public relations capacity, at all times, particularly on weekends or during special functions.
  • Clearly communicates all Marketing promotions, special events and Lodge offerings to the staff using current Marketing collateral and ensuring it is present throughout the property.
  • Perform other duties as assigned.

Mandatory Requirements:

Must possess mature judgment and the ability to apply common sense reasoning to a variety of situations.

Must have strong organizational and interpersonal skills.

Must have a college degree in Hospitality/Hotel Management or two (2) years in Hotel Management Experience.

Must have the ability to handle applicants, referral sources and Tribal Officials.

Ability to manage multiple tasks

Ability to effectively communicate both verbally and in writing with Team Members and Guests.

Have employment eligibility in the U.S.

Able to obtain a valid gaming license.

Must attend State, Federal, Tribal, Casino and Department mandatory trainings and pass any applicable testing.

Must be able to work all shifts including weekends, holidays, evenings and special events.

Be able to occasionally lift 50lbs.

Must maintain a valid drivers license and a driving record which is acceptable to our insurer.

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