Blackjack Floorman  (Full Time)
Department: Gaming

Position: Blackjack Floorman

Department: Blackjack

Reports to: Blackjack Shift Boss

Starting Pay Rate:$44,000

Summary: Ensure excellent Guest service and monitor Blackjack and Poker games. Ensure game integrity by maintaining procedure compliance and oversee all Blackjack and Poker Dealers. Provide a productive atmosphere for Team Members.

Duties and Responsibilities: Specific areas of responsibility included, but not limited to:

  • Adhere to all Casino and departmental policies and procedures including all regulatory requirements.
  • Provide leadership to dealers.
  • Make impartial decisions involving Guests and Team Members.
  • Responsible for maintaining the types of games being played, including any discrepancies in Guest or dealer conduct.
  • Demonstrate knowledge of Blackjack, Poker and appropriate guidelines for Table Games.
  • Relay pertinent information to incoming supervisor staff.
  • Make recommendations on new hires, terminations, evaluations, and counseling of dealers.
  • Responsible for correcting and coaching Team Members who have violated company or departmental procedures.
  • Continually act as a representative of Cliff Castle Casino and encourage others through demonstration of appropriate behavior.
  • Maintain a comfortable atmosphere in the Blackjack and Poker area.
  • Keep an open communication between other departments.
  • Maintain proper documentation on all transactions.
  • Must demonstrate reliability and flexibility in work schedule.
  • Keep the Blackjack Shift Boss informed of any irregularities including dissatisfied Guests or Team Member disputes.
  • Train new dealers to comply with departmental procedures.
  • Responsible for accuracy of Blackjack and Poker inventory.
  • Initiate and authorize table fills and credits.
  • Views drop box removal at established times.
  • Resolve Guest and Team Member disputes.
  • Maintain table areas (cleans ashtrays, empty drink cups, chair placement, etc.).
  • Tactfully handle stressful and difficult situations with Guests and other Team Members.
  • Distribute comps to qualified Guests.
  • Maintain work schedule for Blackjack and Poker Dealers.
  • This position ensures all support duties and responsibilities are carried out in an efficient and timely manner and that immediate action is taken on any situation that might be illegal or extraordinary.
  • Must posses the ability to perform Blackjack and Poker Dealer duties, as needed based on staffing levels.
  • Attend all meetings and training as required.
  • Perform other duties as assigned.

Mandatory Requirements:

  • Minimum of one (1) year dealing experience and/or previous applicable supervisory experience.
  • Previous Casino supervisory experience preferred.
  • Possess sound, mature judgment.
  • Possess organizational and planning skills.
  • Ability to pass a math test.
  • Ability to communicate orally and in writing.
  • Ability to read and speak English.
  • Must have professional appearance.
  • Must be dexterous and have good hand coordination.
  • Must be able to work in a smoking environment.
  • Must be able to stand or walk for extended periods of time.
  • Must be able to operate basic equipment (automatic shuffler and related equipment).
  • Must be able to work all shifts including weekends, holidays, evenings, and special events.
  • Must attend State, Federal, Tribal, Casino, and Department mandatory trainings and pass any applicable testing.
  • Able to obtain valid gaming license.

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555 Middle Verde Road, Camp Verde, AZ 86322 - 800-381-SLOT (7568) - cliffcastlecasino.com