Poker Supervisor  (Full Time, All Shifts)
Department: Gaming

Position: Poker Supervisor

Department: Poker

Reports to: Casino Manager

Starting Pay Rate: DOE

Summary: Responsible for maintaining an effective and efficient Poker room and ensure games are operated in accordance with the established rules and regulations.

Duties and Responsibilities: Specific areas of responsibility included, but not limited to:

• Adhere to all Casino and departmental policies and procedures including all regulatory requirements.
• Provide leadership to dealers.
• Make impartial decisions involving Guests and Team Members.
• Responsible for maintaining types of games being played, including correcting discrepancies in Guest or dealer conduct.
• Demonstrate knowledge of poker and appropriate guidelines for table games.
• Relay pertinent information to incoming supervisor staff.
• Make recommendations on new hires, terminations, evaluations, and counseling of dealers.
• Responsible for correcting and coaching dealers who have violated company or departmental standards.
• Continually act as a representative of Cliff Castle Casino and encourage others through demonstration of appropriate behavior.
• Maintain a comfortable atmosphere in the poker area.
• Keep an open communication between other departments.
• Maintain proper documentation on all transactions.
• Must demonstrate reliability and flexibility in work schedule.
• Keep the Director of Gaming Operations informed of any irregularities including dissatisfied Guests or Team Member disputes.
• Train new dealers to comply with departmental procedures.
• Responsible for accuracy of cash and chip transactions.

• Ensure adequate play at each table by making assignments when necessary.
• Ensure that supervision is provided at all times while the room is in operation.
• Maintain the poker impressed bank and is responsible for any variances.
• Resolve Guest and Team Member disputes.
• Tactfully handles stressful and difficult situations with Guests and other Team Members.
• Distribute comps to qualified Guests.
• Maintain work schedule for poker dealers.
• This position ensures all support duties and responsibilities are carried out in an efficient and timely manner and that immediate action is taken on any situation that might be illegal or extraordinary.
• Must possess the ability to perform poker dealer duties, as needed based on staffing levels.
• Attend all meetings and training as required.
• Perform other duties as assigned.

Mandatory Requirements:

• Minimum of one year experience dealing multi-poker games or advanced knowledge of various poker games.
• Previous casino supervisory experience preferred.
• Posses sound, mature judgment.
• Possess organizational and planning skills.
• Ability to pass a math test.
• Ability to communicate orally and in writing.
• Ability to read and speak English.
• Must have professional appearance.
• Must be dexterous and have good hand coordination.
• Must be able to work in a smoking environment.
• Must be able to stand or walk for extended periods of time.
• Must be able to operate basic equipment (automatic shuffler and related equipment).
• Must be able to work all shifts including weekends, holidays, evenings, and special events.
• Must attend State, Federal, Tribal, Casino, and Department mandatory trainings and pass any applicable testing.
• Able to obtain valid gaming license.