Training Coordinator  (Full Time)
Department: General & Administrative

Position:Training Coordinator

Department: Training and Development

Reports to:Training and Development Manager

Starting Pay Rate:DOE

Closing Date:12/08/17

Summary:Assists in the development, coordination, facilitation and presentation of all curriculum and any additional training programs to meet the needs of Cliff Castle Casino Hotel.

Responsible to welcome and acknowledge all Guests according to 4 Diamond Guest Service Standards and Guarantees; anticipate and address Guests service needs; assist individuals with disabilities; thank Guests with genuine appreciation. Speak with Guests and fellow Team Members using clear and professional language; answer the telephone using appropriate etiquette. Develop and maintain positive working relationships with others. Hold yourself and others accountable for complying with 4 Diamond Guest Service Standards, Guarantees and company core values. Ensure uniform and personal appearance are clean and professional.

Duties and Responsibilities:Specific areas of responsibility included, but not limited to:

  • Assist in the assessment of company training needs and the development and implementation of programs specific to Guest Service to meet those needs.
  • Implement other company course modules as assigned for Team Members.
  • Develop and update mandatory classes and materials as necessary.
  • Coordinate and conduct all Traditions programs.
  • Administer computer lab classes.
  • Maintain the training records for managerial and departmental programs conducted by the training department.
  • Coordinate the maintenance of all training records using records database.
  • Remain current with training trends, techniques and certifications.
  • Publish monthly training calendar.
  • Research, develop and update training manuals and materials as necessary.
  • Assist in supervising training department library.
  • Complete and submit Banquet Event Orders for training room events.
  • Assess, research, develop, and when necessary conduct departmental training to help improve Team Member performance in individual departments.
  • Consult and advise Team Members in a training improvement plan or selection of a career path within the Casino.
  • Register students for higher education classes, or for company training, off-site.
  • Coordinate on-site training by external trainers.
  • Recommend and purchase training supplies.
  • Coordinate and makes travel arrangements for Team Members attending off-site training.
  • Ensure that all travel is within budget.
  • Assesses success of each activity and makes recommendations for change or cancellation of the activity.
  • Responsible for set-up, breakdown and clean-up of training room and offices.
  • Lead by example on principles taught in classes.
  • Perform other duties as assigned.

Mandatory Requirements:

  • Bachelors Degree in communications, instructional design or other related fields, or other equivalent work experience.
  • Two (2) years training experience.
  • Strong organizational and project management skills.
  • Excellent platform skills.
  • Prefer bilingual in Spanish and English.
  • Excellent oral and written communication skills.
  • Ability to work weekends, holidays, various shifts and special events.
  • Ability to operate basic audio visual equipment such as but not limited to: VCR, DVD, overhead projector, video projector.
  • Knowledgeable in Microsoft Word, Outlook, Excel, Access and PowerPoint programs.
  • Experience in curriculum development.
  • Ability to work effectively within various levels of the organization.
  • Must have employment eligibility in the U.S.
  • Able to obtain a valid gaming license.

Must be ServSafe certified or be able to obtain certification within one year of hire.

Must attend State, Federal, Tribal, Casino and Department mandatory trainings and pass any applicable testing.

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555 Middle Verde Road, Camp Verde, AZ 86322 - 800-381-SLOT (7568) - cliffcastlecasino.com