Storytellers Restaurant Supervisor  (Full Time)
Department: Food & Beverage

Position: Storytellers Supervisor

Department: Food and Beverage

Reports to: Restaurant Manager

Starting Pay Rate:DOE

Summary: Responsible for ensuring maximum Guest service and satisfaction, by orchestrating, through the restaurant team, presentation of quality food and high detailed standards of service.

Duties and Responsibilities: Specific areas of responsibility included, but not limited to:

• Directly supervise all front of the house staff.
• Enforce performance standards, policies, and procedures in Storytellers to maintain a high level of service.
• Comply with all food and beverage health, liquor and safety regulations, as well as all federal, state and local applicable laws.
• Schedule, evaluate and train the front of the house Storytellers Team Members to ensure staffs compliance with all Guest service standards.
• Ensure restaurant floor operations run in a smooth, efficient manner to ensure Guest satisfaction.
• Review and approve all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all FOH Storytellers Team Members in a fair and equitable manner.
• Work closely with the Chef de Cuisine and the food department to maximize cost effectiveness within Storytellers, by ensuring compliance with established budget, labor and revenue benchmarks.
• Listen to, evaluate, and assure control of Guest grievances.
• Monitor job performance of all front of the house Storytellers Team Members and provide feedback to aid Team Members in developing and enhancing skills.
• Set priorities for all staff and provide assistance as needed.
• Oversee sanitation and safety training.
• Responsible for cashier functions and tip reporting.
• Perform other duties as assigned.

Mandatory Requirements:

• Professional and highly exceptional Guest service skills.
• Dynamic personality.
• Maintain a consistent, regular attendance record.
• Bachelors Degree in Business or Restaurant Management preferred.
• Two (2) years fine-dining experience required.
• Strong organizational and interpersonal skills required.
• Ability to read, write, speak, and understand English.
• Able to sit, stand, walk for extended periods of time.
• Must have employment eligibility in the U.S.
• Able to obtain a valid gaming license.
• Must attend State, Federal, Tribal, Casino and Department mandatory trainings and pass any applicable testing.
• Must be able to work all shifts including weekends, holidays and overtime.