Storytellers Restaurant Supervisor  (Full Time)
Department: Food & Beverage

Position:                  Storytellers Supervisor

Department:             Food and Beverage

Reports to:               Restaurant Manager

Starting Pay Rate:    DOE

Summary:  Responsible for ensuring maximum Guest service and satisfaction, by orchestrating, through the restaurant team, presentation of quality food and high detailed standards of service.

Duties and Responsibilities:  Specific areas of responsibility included, but not limited to:

  • Directly supervise all front of the house staff.
  • Enforce performance standards, policies, and procedures in Storytellers to maintain a high level of service.
  • Comply with all food and beverage health, liquor and safety regulations, as well as all federal, state and local applicable laws.
  • Schedule, evaluate and train the front of the house Storytellers Team Members to ensure staff’s compliance with all Guest service standards.
  • Ensure restaurant floor operations run in a smooth, efficient manner to ensure Guest satisfaction.
  • Review and approve all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all FOH Storytellers Team Members in a fair and equitable manner.
  • Work closely with the Chef de Cuisine and the food department to maximize cost effectiveness within Storytellers, by ensuring compliance with established budget, labor and revenue benchmarks.
  • Listen to, evaluate, and assure control of Guest grievances.
  • Monitor job performance of all front of the house Storytellers Team Members and provide feedback to aid Team Members in developing and enhancing skills.
  • Set priorities for all staff and provide assistance as needed.
  • Oversee sanitation and safety training.
  • Responsible for cashier functions and tip reporting.
  • Perform other duties as assigned.

Mandatory Requirements:

 

  • Professional and highly exceptional Guest service skills.
  • Dynamic personality.
  • Maintain a consistent, regular attendance record.
  • Bachelor’s Degree in Business or Restaurant Management preferred. 
  • Two (2) years fine-dining experience required.
  • Strong organizational and interpersonal skills required.
  • Ability to read, write, speak, and understand English.
  • Able to sit, stand, walk for extended periods of time.
  • Must have employment eligibility in the U.S.
  • Able to obtain a valid gaming license.
  • Must attend State, Federal, Tribal, Casino and Department mandatory trainings and pass any applicable testing.
  • Must be able to work all shifts including weekends, holidays and overtime.





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