Business Process Specialist Engineer
Brand: Liberty Latin America

Who We Are?

We are the leading telecommunications company, connecting more than 40 markets in Latin America and The Caribbean with our video, broadband internet, telephony and mobiles services under the consumer brands VTR, Flow, Liberty, Ms Mvil, BTC and Cabletica. We started small, and now were growing. Were excited about the future as we strive to unlock opportunities in the region.

Whats the role?

Achieve operational excellence through E2E process improvements, design, evaluate, optimize operational processes to ensure the correct quality of LLA services. Map and document processes and procedures for LLA Network Operations, standardize the operational process in the LLA region.

What Youll Do:

Optimize and improve the processes between corporate, vendors/stakeholders and country organizations.Assess, change & refine business processes and related information systems to continuously increase their effectiveness and make sure that they are properly aligned with the companys strategic direction.

Define, map, design, standardize, write and maintain business operation manuals, workflow processes/procedures.

Document process "As-Is & To Be" detailed gap analysis and to assist the development ofbusiness case transition.

Support continual development of processes, procedures and systems to meet the service management and Operational requirements of Network Operation

Level 2-4 process design using LLA standards, Change management, Event management, Service levelmanagement, Knowledge management, Accessmanagement, Service measurement, and Service reporting.

Ensure the Network Operation departments adherence to processes by verifying and auditing annually

Ensure the team processes, procedures and working practices comply with chosen regulatory standards (e.g. ISO) company policies and best practice (e.g. ITIL, Lean) methodologies.

Operate Process Governance Forum for best practice sharing.Process governance reporting, measuring the maturity of documentation, lifecycle.

Process People Network ~ Develop process people network, Set up & improve standard ways of working within the network.

Manage the work processes of the project and makes sure that the projects are handed over within the stipulated time frame.

Responsible for recording the instructions and outcomes learned during the project and uses them for future projects.

Knowledge & Experience:

Preferred education/ qualifications:

Graduate level (Bachelors or higher) degree in Business Operations / Quality engineering related field. Significant E2E business process improvement centric job experience can count in place of technical degree.

Specific Knowledge & Experience:

Ideally educated to degree level or alternate appropriate industry experience.

Experience and appreciation of working in a customer focused environment.

Strong resource in process management

English and Spanish

Strong record of people management in a technical environment, including communication, negotiation and conflict resolution skills

Ability to work as part of a multi-disciplinary team.

Strong written and verbal communication skills, ability to form strong business relationships across all functions

Has the ability to effectively communicate at all levels, translating complex technical language into high level executive narrative preferred

Timeliness in all actions with quality consciousness towards services received and provided.

Strong organizational skills and attention to detail.

Experience in facilitating meetings, working groups, or large groups of people with varying opinions

Why Join Us:

Technology exites us, enables us and drives us. Were proud of the services we provide, the markets that we serve and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat. Troughout Liberty Latin America, our passion and pride are brought to life through our shared vision: to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.

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