Systems Specialist I - Customer Care Applications Support
Brand: Liberty Latin America

Who We Are?

We are the leading telecommunications company, connecting more than 40 markets in Latin America and The Caribbean with our video, broadband internet, telephony and mobiles services under the consumer brands VTR, Flow, Liberty, Ms Mvil, BTC and Cabletica. We started small, and now were growing. Were excited about the future as we strive to unlock opportunities in the region.

Whats the role?

Attend incidents and second-level support cases, guaranteeing compliance with the established service agreements

Optimize processes as part of the continuous improvement of the operation

Monitor production platforms ensuring availability and compliance with SLA's

Control and attend to alarms of the different systems and productive applications

Analyze and solve issues and problems in productions environments

What Youll Do:

Support and monitoring of Customer Care operations, systems and applications.

Able to handle multiple situations simultaneously, coming from a demanding audience.

Care about understanding customer needs and defining solutions to satisfy them.

Capable of handling high workloads in complex environments involving external, internal and vendor customers.

Establish good relationships and maintain open communication with client areas. Know how to listen.

Carry out all those functions assigned by the immediate supervisor that contribute to the achievement of the objectives of the department, complying at all times with the Policies and Procedures of the company.

Knowledge & Experience:

Preferred education/ qualifications:

Information Systems, Telecommunications or Electronics Engineer.

ITIL Certification.

Specific Knowledge & Experience:

Minimum 2 years of previous relevant experience on similar positions.

Deep understanding and experience of relevant data and analytics algorithms, database sentences, operations system commands (Linux, Windows, Solaris, Open VMS), Networks.

Ability to understand the use of various analytics models for specific business use cases based on the type of data and results and translate analytics into value

Ability to continuously learn and innovate in data and analytics based on the rapidly changing environment

Ability to manage a set of data scientists and guide them on the appropriate analytics approaches, algorithms, data for the appropriate use cases based on value

Deep understanding of / ability to quickly learn business functions and value and the use of advanced analytics in the various functions (marketing, sales, care, operations) to drive effectiveness and efficiency

Deep knowledge of data (structured, unstructured, textual, digital, voice etc.,) and the appropriate way to obtain, cleanse, store and leverage data

Why Join Us:

Technology exites us, enables us and drives us. Were proud of the services we provide, the markets that we serve and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat. Troughout Liberty Latin America, our passion and pride are brought to life through our shared vision: to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.

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