Digital Platform Operations Manager
Brand: Liberty Latin America

Who We Are?

We are the leading telecommunications company, connecting more than 40 markets in Latin America and The Caribbean with our video, broadband internet, telephony and mobiles services under the consumer brands VTR, Flow, Liberty, Ms Mvil, BTC and Cabletica. We started small, and now were growing. Were excited about the future as we strive to unlock opportunities in the region.

Whats the role?

Reporting to the Digital Platforms Director and ensuring that Digital Initiatives and platforms are have the right support operationally and are operating effectively across the LLA, N+4 role is at the heart of our Digital Delivery process. The Technical Operations Lead will use their extensive digital and technical experience to maintain, monitor and manage Digital Platforms across LLA.

What Youll Do:

• Communicates and manages a clear view of the operational status of Digital Platforms ecommerce, ecare and content
• Manages Business as Usual (BAU) Platform escalations and requests for support ensure issues are correctly handled
• Tracks and supports any technical and business issues that prevent optimal functioning of the digital platforms
• Manage issues and requests coming from external and internal customers
• Mobilizes appropriate stakeholders and resources to get issues resolved
• Ensure that platform OKRs and KPIs are a monitored and deviations addresses
• Contributes to designing and documenting Epics, Stories and Themes for Digital Initiatives
• Bridges Waterfall and Scrum methodologies as necessary Drives Agile adoption and ways of working
• Bakes quality into the delivery, implementation and development processes
• Helps to Source and Engages subject matter experts and stakeholders from the clusters to resolve any technical or business operational issues
• Coaches and Mentors team members and the wider audience on Agile Methodologies and principles
• With the Digital Platform Lead, the operations lead acts as an evangelist for the Digital platforms in LLA
• Collaborates with other Delivery leads and Project Leaders across LLA to develop a Tribe passionate about maximizing the operational effectiveness of the platforms in production
• Will work across multiple Squads or across multiple lines of business

Knowledge & Experience:

Preferred education/ qualifications:

Graduate level (Bachelors or higher) degree in Information Technology or related field. Significant technical centric job experience (10+ years) can count in place of technical degree.

Project Management, Scrum Master and Agile Qualifications preferred

MBA Preferred

Specific Knowledge & Experience:

Knowledge of Digital Operations, Dev Ops principles and Digital Platforms

Knowledge and experience of traditional telco organizations and ways of working

Very strong technical experience familiarity with the digital delivery lifecycle, digital technologies and platforms

Grasp of methodologies, frameworks and tools to manage digital operations in an Agile working environment

Experience and ability to work in a matrixed environment, and ability to drive change through influence

Strong record of people management in a technical and commercial environment, including communication, negotiation and conflict resolution skills

Strong written and verbal communication skills, ability to form strong business relationships across all functions

Strong Grasp of Digital ways of working and the Digitalization Opportunities

Comfortable in a Digital First Environment Passionate about building out Digital Solutions for customers

Timeliness in all actions with quality consciousness towards services received and provided

Effectively gathers information, structures clear reasons for decisions and leads debate where required

Works collaboratively with stakeholders and team members to deliver the best results for the customer and to remove barriers of execution

Demonstrates strong ability to work under pressure with multiple competing priorities.

Demonstrates the ability to digital capabilities and their impact on customer experience and the ability to articulate in a meaningful way for the team.

Why Join Us:

Technology exites us, enables us and drives us. Were proud of the services we provide, the markets that we serve and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat. Troughout Liberty Latin America, our passion and pride are brought to life through our shared vision: to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.

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