Technical Support Professional – Work at Home

Must be able to train in either Fargo, ND or Missoula, MT

To be considered for W&H, you must reside in one of these states:  MN, ND, SD, MT, IL, FL, AZ or OK.

Role Summary:

We are looking for individuals with a strong work ethic and solid customer service, communication, and problem-solving skills to join our Help Desk Support staff. This position will be supporting a retail point of sale system.

Primary responsibility is to provide professional and courteous support for end users by resolving computer software and hardware problems and delivering customer service that will result in high customer satisfaction with SEI services and build a dedicated base of customers. SEI will provide all the training you need to succeed in this position!

Responsibilities:
Accurately identify and troubleshoot support calls to resolution.
Provide excellent customer service to all SEI client callers.
Take ownership of support cases and follow up with customers as required.
Effectively work to improve overall Help Desk and resolution knowledge to improve service.

Competencies and Skills:
Required: High School Diploma or equivalent.
Strong communication skills required.
Strong experience with Microsoft Office products preferred.
Ability to work both independently and within a team environment.
Ability to multi-task in a fast pace work environment
Demonstrated technical aptitude
Associates or Technical degree preferred but not required

Experience:

Previous hardware/software troubleshooting experience
Basic networking education or experience
Previous help desk experience desired but not required.
Previous IT or Computer Science education and/or technical certifications a plus but not required.
Two years of customer service work experience is preferred.

Our employees enjoy a very competitive salary and benefit package including paid medical, dental & vision, LTD, STD, Life Insurance, 401k, shift differential