Retail Department Supervisor (Full Time)
Location: Grand Junction
Division: Retail/Operations
Retail Department Supervisor
Status: Full-time with Benefits (Must have open/flexible availability Mon-Sun)
Pay: $12.00 / hr
We Pay for Performance! Upon solid performance review rating at the 90 day performance evaluation: Pay increase to $14.00/hr
Position Overview
This is a first-level management position. The Retail Department Supervisor will responsible for the daily operations of their assigned department, which could include but not limited to Frontend/Sales Floor, Production, Donations, Warehousing, and Textiles. The Department Supervisor will oversee the following functions within their assigned department: daily operations, setting and accomplishing goals, supervise employees to include scheduling, conflict resolution, task delegation and performance reviews, customer relations and ensure that the department is meeting expectations. Maintaining an effective team and responsible for keeping the department areas updated, organized, safe and operating effectively while always displaying an “Attitude of Gratitude”. Working with a team of retail and operations professionals to help ensure we make the best use of our resources to help achieve our mission.
To excel in this role you will have the ability to combine business acumen with strong and proven people skills. You will also need to take a hands-on approach and contribute beyond your job description, as everyone at Discover Goodwill does. Being able to ‘Roll up your Sleeves” and take on any task necessary to accomplish the daily operational goals. If this sounds like the right mix of challenge and opportunity for you, and you meet the following minimum qualifications, we want to hear from you!
Responsibilities (include but not limited to):
· Assist the Store Manager in operating and managing a Goodwill Store in order to support the mission of the organization.
· Act as Manager on Duty whenever necessary.
· Stock, pull, load/unload merchandise, help with donations, check prices and display complimentary items together, clean and straighten the store, ensuring the store’s appearance is always at its best.
· Oversee safety in all areas of the store including but not limited to: donations receiving area, break areas, side-walks, parking lot and other areas as necessary
· Operate cash registers, computers, and other basic technology devices to perform daily operating tasks and reporting, assisting with minor troubleshooting of such devices.
· Supervise the retail associates and volunteers as assigned.
· Keep management informed of problems and suggestions. Lead and train others in Goodwill policies and procedures.
· Ensure all clerical, administrative, and operational duties and procedures are accomplished timely and accurately. Be able to perform all functions necessary to open and close the store and assist Store Manager in preparing and managing the annual budget.
· Back-up Store Manager upon absence to include: ensure employees, volunteers, and helpers are performing assigned work tasks, perform various administrative duties, ensure the upkeep and repair of the store.
· Assign and oversee participation in the Goodwill Safety Committee.
· Implement procedures in safety and security; be a back-up responder to all alarm and police calls.
· Provide leadership, training, and support to all subordinates in all areas. Ensure continuity of operations at all levels. Ensure open communication.
· Lead and mentor associates within your department, assisting with goal setting and career achievement/advancement, and have the ability to confront employees on poor behavior and performance in an appropriate and corrective manner according to Goodwill’s policies.
Qualifications:
· High school diploma or equivalent
· 5+ years retail sales experience
· 3+ years of experience with employee supervision, employee on-the-job training, administrative functions, customer relations, and general store operations required.
· Knowledge of administrative tasks, reporting, and record keeping.
· Working knowledge of point-of-sale systems.
· Ability to operate and assist others in operating a computer, technically savvy. Proficient with Microsoft Office.
· Ability to read, write, and communicate effectively in English. Accurate with numbers, ability to problem solve within Goodwill’s policies.
· Must be able to maintain confidentiality.
· Must be able to work varied schedules to include: weekdays, weekends, evenings, and holidays. Work any hours necessary to provide complete store coverage and supervision.
· Must have own transportation and be reachable after hours.
· Must possess ability to communicate effectively with customers, staff, peers and subordinates.
· Provide excellent customer service and have the ability to work with individuals of diverse background.
· Must have strong work ethic, be a self-starter, problem-solver, and team player.
· Must be adaptable and dependable. Discover Goodwill is an ever changing and growing business environment.
Company Overview
Discover Goodwill of Southern and Western Colorado is dedicated to helping people reach their highest level of personal and economic independence. With over 1,200 employees and 20 diverse programs, Goodwill is a service-oriented organization focused on maximizing individual abilities. We believe in promoting from within, employees who continue to have solid performance could have the possibility to be promoted to full-time, other internal positions, supervisor positions and more!
We Offer:
High visibility and influence - we are a not for profit organization and you'll have frequent contact with leaders in our organization.
Great work environment - we understand the importance of investing in the right people, infrastructure, culture, technology, and solutions. You'll need to be comfortable in a fast paced and dynamic atmosphere. Nonetheless, we take the time to ensure we do things right.
Creativity in a new approach - if you're ready to leave behind the cookie cutter mentality and showcase your innovation with a blank slate, join the club: we're bringing a fresh approach to our retail stores and we'll expect you to demonstrate entrepreneurial initiative.
Discover Goodwill of Southern & Western Colorado is dedicated to employing and advancing individuals with disabilities and/or protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.