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Service Center Manager  (Full Time)
Location: Neenah Service Center

Are you a strategic player who is focused on people and helping them drive results? Our Operations Manager is part of the leadership team at Master Fleet who is dedicated to running a large service center with opportunity for much more growth!

Primary Responsibilities:

The Service Center Manager is a key member of our Management Team and fulfills a critical role in the company’s growth. This position leads our team of Technicians and Supervisors who are responsible for the diagnosis, maintenance and repair of our customers’ tractors and trailers at our facility. In this role you would ensure customer satisfaction, promote our services and provide daily oversight in a culture of continuous improvement, technician engagement, development, training and performance.

The Service Center Manager is responsible for the financial performance working within the operating budget to control costs, build loyal customers and meet financial objectives. The Service Center Manager must address employee and customer complaints in a timely manner, while maintaining an efficient and pleasant work atmosphere and loyal customer following. Additionally the Service Center Manager must stay current on the manufacturer's product offerings that are supported, as well as their policy procedures and warranties while ensuring good working relationships with other departments and OEM representatives.

Essential Functions:

Job Requirements:


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