HealthCore Clinic

Medical Intake Specialist  (Full Time)
Department:: Medical Intake

MEDICAL INTAKE SPECIALIST

At HealthCore Clinic, we pride ourselves on being a premier medical employer and learning institution for individuals willing to serve the underinsured. Our You-Centered approach to healthcare for our clients only works because we employ, train and retain the best of the best.

At Healthcore Clinic, we believe healthcare is a human right whose access should not be bound by finances. If you believe in our philosophy and are fun loving, open minded, caring and flexible with your schedule, then you have come to the right place. We are people serving people, serving people. We are looking for a dynamic individual to join our family at Healthcore Clinic.

Job Purpose: The Medical Intake Specialist is responsible for greeting, assisting and answering questions and inquiries for all guests in person or over the telephone. This position is also responsible for utilizing HCC Provider and treatment room time effectively by scheduling appointments in person or over telephone. This position ensures a high level of customer service and requires the employee to be professional and courteous at all times.

Patient-Centered Medical Home Essential Functions:

1. Patient Population Management:

a. Greets all HCC patients and visitors in person and over the telephone and assists with directing them to their appropriate destinations.

b. Schedules patient appointments and determines whether they are a new or existing patient; takes insurance and patient information.

c. Checks patients in and out of their scheduled appointments and notifies the appropriate department of the patients arrival.

d. Takes patient deposits upon check in and takes patient payments upon check out.

e. Answers the multi-line telephone with tact and professionalism and ensures that all calls are directed to the appropriate party.

f. Manages front desk phone system and assures holiday and other closings messages are recorded for when the Clinic is closed.

g. Utilizes Practice Management Software to print daily schedules and keep track of patients, no shows, reschedules and walk-ins.

Additional Responsibilities:

1. Other duties as assigned.

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. High School Diploma or GED equivalent required.
2. Minimum of one (1) year clerical experience in a medical office setting preferred.
3. Ability to type at minimum 40 words per minute (WPM).
4. Bi-lingual in English and Spanish preferred.
5. Ability to understand medical, dental and behavioral terminology.
6. Ability to communicate effectively with vulnerable populations including those made vulnerable by their financial status, personality characteristics, place of residence, health status and/or age.
7. Strong computer literacy, especially with Microsoft Office Suite.
8. Ability to maintain absolute confidentiality in regards to HCC matters.

HealthCore Clinic offers competitive salaries with benefits for positions in medical and non-medical fields. Not only is HealthCore a renowned employer with excellent employee satisfaction ratings, but we are also innovators in the field of community health services. Some of the benefits we offer include:

Medical Health Insurance

Dental Insurance

Vision (HCC paid for employee only)

Healthcare FSA

Voluntary Life Insurance, HCC paid

HCC Paid STD and LTD

401K with HCC contribution

Tuition Reimbursement

Not only is Healthcore Clinic a great place to get care, its also a great place to work!