Join the Piper Team

 Piper’s worldwide headquarters is based in beautiful Vero Beach, FL., – located just a few miles from the Atlantic Coast. We are the largest private employer in Indian River County and offer exciting and enriching careers. We aim to be the best. So it’s only natural that we strive to recruit the best people in and to give you every opportunity to become even better. After all, ours is a company that never stands still. That’s why we provide a supportive team-working environment in which each individual’s needs are respected. No matter what role you’re in, you’ll help us make the most of our business. And we’ll help you make the most of your career. So, make Piper Aircraft your ultimate destination. Together, we’ll go further than you ever thought possible. 

COME SOAR WITH US!

Piper Aircraft is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Are you a current Piper Employee? If yes, click here.

Current openings:

Warranty Coordinator  (Full Time)
Department: All Openings, Administration

Job Description:

O.E.M. Warranty activation of equipment installed in the aircraft via email, internet portal, fax, or by postal service.

Maintain CRM Customer Database for warranty/non-warranty aircraft including; entering new aircraft/owners, updating owner information, tech pubs subscriptions.

Generate and issue Warranty Certificates to new owners upon their aircraft purchase.

Create and review all warranty reports to include direct costs by aircraft model, serial number, and part number.

Responsible for reconciling warranty expenses along with other reports on a weekly basis.

Maintain accurate records of aircraft in warranty on a daily basis.

Review dealer accounts with Accounts Receivable to ensure correct warranty credits are applied, when applicable.

Invoice parts/claims and credit withdraw with accounts receivable.

Interface with dealer organization, vendors and aircraft owners to explain the warranty policies and procedures of the company.

Incoming/Outgoing correspondence with Domestic / International Dealers, Customers, and OEM vendors via email, telephone, and fax.

Review and process some warranty claims involving labor & material.

Maintain close liaison with Engineering, Manufacturing, Finance, Procurement, Quality Assurance, Part Sales, Shipping, Production Control, Customer Support (Technical Support), and Sales and Marketing departments.

Analyze warranty data and interface with internal departments to correct issues in an effort to reduce warranty costs.

Track vendor and major OEM warranty costs.

Maintain and produce reports to Management and other departments as requested.

Maintain departmental files and records.

Scrap parts as necessary/required.

Utilization of a Multi-Line telephone, Microsoft Outlook, Adobe Acrobat, MS Word, Excel and PowerPoint

Perform other related duties as required.

Additional requirements specific to this position:

Minimum high school education or general education degree (GED) and one to three years related experience required or equivalent education and experience.

Working knowledge of personal computers Microsoft Outlook, Adobe Acrobat, MS Word, Excel and PowerPoint; and typing skills are necessary to perform the duties in this position.