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Dispatcher  (Full Time)
Location: Madison Heights
Department: Crane

Department: Crane

Reports To: Crane Operations Manager/Branch Manager

FLSA Status: Exempt


Summary Assigns cranes, trucks, equipment and drivers for crane rental or conveyance of freight by performing the following duties.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

a.  Understands and complies with CSE, Inc. Safety Program, rules, regulations and updates.

b.  Understands OSHA and DOT standards and works within regulations; completes IFTA paperwork

  1. Compiles list of cranes, trucks and equipment; assigns cranes, trucks and equipment according to factors such as capacity and type of lift, driver/operator skill and experience, freight or job requirements, and preference of customer in order to safely perform service.
  2. Drafts lifts on paper to determine capacities and creates daily job tickets.
  3. Issues keys, record sheets, and credentials to drivers; investigates overdue vehicles.
  4. Records time of departure, destination, cargo, rigging, directions, and expected time of return; maintains record of mileage, fuel used, repairs made, and other expenses.
  5. Directs activities of operators and drivers in person by radio or cell phone.
  6. Takes customer calls for service and expedites the requests based on project requirements.
  7. Expedites billing process and makes collection calls on past due accounts.
  8. Establishes service or delivery routes; assigns helpers to drivers; conducts safety meetings.
  9. Assumes responsibility for direction and coordination of department/division to attain corporate goals and objectives.
  10. Coordinates and delegates works assignments and equipment.
  11. Available to work long hours and answer calls on weekends and holidays


Supervisory Responsibilities: Responsible for the overall direction, coordination, and evaluation of these units. Responsibilities also include interviewing, hiring, planning, assigning, directing work, and appraising performance.


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


Education and/or Experience: Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.


Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, and customers.


Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret instructions in written, oral, diagram, or schedule form.


Computer Skills: Knowledge of Contact Management systems; Database software; Internet software; Spreadsheet software and Word Processing software.


Certificates, Licenses, Registrations: Valid Driver's License.


Other Qualifications: Must be able to travel.


Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions.  The noise level in the work environment is usually moderate.






Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system. 


All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 


In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.


Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.

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