Open Positions at CRF

Community Research Foundation

Live Well San Diego
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Working at CRF: Open Positions
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Triage Coordinator (5693)  (Regular Part-Time, Hourly)
Program/Location: Heartland (El Cajon)

Triage Coordinator - Mental Health Services for Adult Outpatient Program

Hours: 20 hours per week, Monday - Friday

Pay Rate: $32.21 - $33.82 per hour




CRF inspires and mentors the next generation of mental health professionals!

We are constantly evolving and developing fresh approaches to meet the needs of San Diego County’s residents who are experiencing mental/behavioral health challenges. We offer a diverse, inclusive work place that fosters personal growth and development. You will work within a collaborative, supportive team structure, learn new ways to provide optimal supports to your clients and help people change their lives for the better!

Program Overview:

Located in El Cajon, CA, Heartland Wellness and Recovery Center is an adult outpatient program that provides a variety of intervention services to individuals in crisis. We serve individuals with serious mental illness and co-occurring substance abuse disorders.

Our services include initial psychosocial assessments, psychiatric and medication evaluations, ongoing medication support services, limited individual and group counseling, supported housing, care coordination, case management, and linking clients with additional community-based supports.

Typical Duties of the Triage Coordinator:

  • Responsible for initial screening and triage for urgent walk-in clients. Determines service eligibility and assesses for safety concerns.
  • Coordinate and liaison with the psychiatric staff on an on-going basis as the need arises.
  • Helps to maintain internal tracking systems for walk-ins and referrals from other programs.
  • Provides crisis interventions to ensure safety of clients.
  • May determine diagnosis and/or a change in diagnosis from current diagnosis utilizing the DSM-V
  • Assists the client in developing culturally appropriate client directed crisis plan as needed.
  • Assists clients in discharge planning as needed in order for clients to access on-going medical care, community based resources and other support services.
  • Depending upon needs of the business and clients, may be expected to provide telehealth services
  • Documents all services provided and maintains documentation in adherence to County guidelines.
  • Participates in weekly Treatment Team meetings and staff meetings. 
  • Develops and maintains professional working relationships with community health, welfare, and social agencies. 

Qualifications / Skills Required

  • Master's degree in a mental health related field such as Psychology, Social Work, or Counseling required
  • Registered or licensed-eligible with the Board of Behavioral Sciences (BBS)
  • Strong clinical skills and two years of experience working with serious and persistent mental illness and co-occurring substance use disorders
  • Experience working with a walk-in model based program.
  • Ability to thrive in a fast-paced, collaborative work environment, and have a can-do attitude
  • Proficiency in MS Office applications, specifically Word and Excel; knowledge and experience in County Health and Human Services documentation requirements strongly preferred
  • Able to pass criminal/background clearance


Benefits: CRF provides benefits to help you balance your work life and your personal life. For full-time staff (30 hours or more), we offer...

  • 19 days of PTO per year
  • 12 paid holidays per year
  • “Platinum +” medical plans, with minimal employee cost/expenses for you and excellent coverage
  • Several dental plan options
  • Vision benefits
  • Company-paid life insurance and Long-Term Disability
  • Tax-Free Flexible Spending for medical/dental/childcare expenses
  • Generous retirement plan contributions
  • Employee Assistance Plan for you and your family
  • Employee discount program, including pet insurance plans
  • Paid training and supervision hours are available
  • Opportunities for advancement and growth
  • We also provide access to student loan repayment/forgiveness programs for graduates.



All new hires are required to show proof of completed vaccination and booster before their first date of work, unless legally exempted.




We are an Equal Opportunity Employer

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CRF has made every effort to make this site accessible to all users. If you need any assistance in completing the online application process, please contact: Recruiter, Human Resources Department at 619-275-0822.

Equal Employment Opportunity
CRF is an equal opportunity employer, and we make employment decisions based on merit. Our policy prohibits unlawful discrimination and/or harassment of any individual because of that individual's sex, race, religion, color, national origin, ancestry, marital status, age, physical handicap, disability, sexual orientation, protected military status, or medical condition, as well as other categories protected by federal, state and local law. All such discrimination is unlawful and prohibited and will not be tolerated by CRF.

Diversity at CRF
CRF is committed to cultural competence, and we have established the Cultural Diversity Resource Team (CDRT) whose mission and tasks include ensuring that all our corporate practices are culturally sensitive to both our consumers and employees. The CDRT has developed a company-wide Cultural Diversity Plan and is responsible for creating and offering cultural and ethnic awareness, knowledge, and skills trainings throughout the year.
Cultural Competency training is required of all of our staff, not just those providing clinical services, on an annual basis. It is our pledge to provide behavioral health and psychosocial rehabilitative services that are culturally sensitive to those we serve.