Open Positions at CRF

Community Research Foundation

Live Well San Diego
Proud to be a Live Well San Diego Partner.

Working at CRF: Open Positions
Improving and Enriching Lives
Back to Category List

Crisis Hotline Agent (5080)  (Regular Part-Time, Hourly)
Program/Location: After Hours Access Line (Oceanside)

Crisis Hotline Agent / APS - After Hours Access Line Agent (AHAL) Program – Mental Health Services for Transitional Residential Treatment Program

Hours: 16 hours per week; Saturday and Sunday, 8:00 am to 4:00 pm. (Updated 11/23/21)

Pay Rate: $20.00 plus $2.00 shift differential for weekends.

In order to create a workplace that meets maximum health and safety standards, CRF follows all mandated COVID-19 safety protocols and guidelines as outlined by the State of California, San Diego County, and the CDC.  All new hires are required to show proof of completed vaccination before their first date of work, unless legally exempted.



Community Research Foundation (CRF) inspires and mentors the next generation of mental health professionals!

We are constantly evolving and developing fresh approaches to meet the needs of San Diego County’s residents who are experiencing mental/behavioral health challenges.  For you, that means that you will have opportunities to learn new ways to provide optimal supports to your clients. 

You will work within a collaborative, supportive team structure so that you can have fresh perspective and training. Best of all, you will be involved in helping people change their lives for the better! We have strong internal advancement options, so there are opportunities for you to grow within our company.


Program Overview:

Located in Oceanside, CA, the Adult Protective Services (APS) is based at our Casa Pacifica program. APS services include investigation of elder and dependent adult abuse, neglect, abandonment, and threats to the client’s mental, physical, financial, and emotional well-being.

Casa Pacifica is a transitional residential program that assists people with chronic mental illness and dual diagnosis to move towards recovery and independent living.  It is a Full Service Partnership and offers clients mental health services including psychiatric care, assistance with medication management, individual and group therapy, vocational assistance, case management, and peer support.

The residential component of the program is 6 to 9 months long and graduates can participate in an alumni program that will assist in their transition to a more independent lifestyle.

Typical Duties of the APS AHAL Agent

  • The shift typically covers after-hours calls to APS, including nights, weekends, and holidays
  • Takes calls to the access line and screens, assesses, and takes APS report via hotline
  • In the even of an emergency, will assist in securing the safety and wellbeing of anyone inside the building

Required Skills and Qualifications

  • Bachelor’s degree in Social Work or other related field is required
  • At least 1 year of professional experience in mental health or crisis intervention; 2 years of experience is ideal
  • CPR/First Aid certification is required and must be kept current during employment
  • Ability to maintain calm demeanor in crisis situations is essential
  • Proficiency in MS Office applications, specifically Word and Excel
  • Ability to pass criminal/background clearance


Your well-being matters at CRF! Regular full-time eligible employees have access to great benefits:

  • Up to 3 ½ weeks of paid time off per year
  • 11 Paid Holidays per year
  • Exceptional medical, dental, vision, and other health and wellness benefits
  • Opportunities for advancement
  • Retirement plan with generous employer contributions
  • Graduates: You may qualify for our student loan/repayment/forgiveness programs!




Be a part of our vibrant non-profit organization and make a difference in the lives of the people we serve!

We are an Equal Opportunity Employer





CRF Internal Job Title:  APS AHAL Agent

If you would like to set profiles, manage, and track your submissions you can register here

...or if you already have an account you may login here

The Application Process

Interested applicants may click on an open position and will have the following choices:

Register and Create a Profile: Start here! Once you create your profile, you may apply to as many openings as you wish without having to re-enter your information.

Login to an Existing Profile: Check the status of your applications or apply to a new one with your existing profile.

You will receive a notice of receipt after your application has been successfully submitted.

CRF has made every effort to make this site accessible to all users. If you need any assistance in completing the online application process, please contact: Recruiter, Human Resources Department at 619-275-0822.

Equal Employment Opportunity
CRF is an equal opportunity employer, and we make employment decisions based on merit. Our policy prohibits unlawful discrimination and/or harassment of any individual because of that individual's sex, race, religion, color, national origin, ancestry, marital status, age, physical handicap, disability, sexual orientation, protected military status, or medical condition, as well as other categories protected by federal, state and local law. All such discrimination is unlawful and prohibited and will not be tolerated by CRF.

Diversity at CRF
CRF is committed to cultural competence, and we have established the Cultural Diversity Resource Team (CDRT) whose mission and tasks include ensuring that all our corporate practices are culturally sensitive to both our consumers and employees. The CDRT has developed a company-wide Cultural Diversity Plan and is responsible for creating and offering cultural and ethnic awareness, knowledge, and skills trainings throughout the year.
Cultural Competency training is required of all of our staff, not just those providing clinical services, on an annual basis. It is our pledge to provide behavioral health and psychosocial rehabilitative services that are culturally sensitive to those we serve.