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Community Research Foundation

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Medical Records Specialist (6167)  (Regular Full-Time, Hourly)
Program: Jane Westin (Downtown SD)

Medical Records Specialist – Mental Health Services for Adult Outpatient Program

Hours: 40 hours per week, Monday - Friday

Pay Rate: $18.42 to $18.99 per hour  



CRF inspires and mentors the next generation of mental health professionals! 

We are constantly evolving and developing fresh approaches to meet the needs of San Diego County’s residents who are experiencing mental/behavioral health challenges. We offer a diverse, inclusive workplace that fosters personal growth and development. You will work within a collaborative, supportive team structure, learn new ways to provide optimal supports to your clients and help people change their lives for the better!


Program Overview:

Located in downtown San Diego, CA, the Jane Westin Center is an adult outpatient walk-in clinic which provides a variety of intervention services to individuals in crisis. We serve individuals with serious mental illness and co-occurring substance abuse disorders.

Our services include initial psychosocial assessments, psychiatric and medication evaluations, crisis intervention and linking clients with ongoing community-based services.


Typical Duties of the Medical Records Specialist

The Medical Records Specialist maintains all client medical records, ensures files are complete and accurate, as well as providing administrative support to the program office team.

Duties include:

  • Reviews and reconciles client medical records for accuracy; tracks corrections to be made by therapists and communicates with the Program Director
  • Provides reconciliation of billing records with progress notes
  • Maintains all medical records and filing systems; provides record copies to staff upon request, and processes release of medical information pertaining to clients
  • Provides billing, coding, and reporting all aspects of the client’s medical record
  • Audits and submits claims, determines eligibility, daily data entry; reporting, tracking, and reconciling accounts receivable
  • Assists the doctor with scheduling appointments and follow-up reminder calls to families
  • Assists with front office clerical support as needed and works collaboratively with the program team

Qualifications/Skills Requirement

  • High school diploma or equivalent required
  • Two years’ experience in customer service in a fast-paced environment, preferably in mental health care patient administration environment, or an equivalent combination of education and relevant experience
  • At least 6 months of experience working with medical records of clients, patients, residents or inmates in a mental health program/clinic, skilled nursing facility, acute care hospital, or correctional/detention facility within the last 2 years
  • Excellent phone etiquette, attention to detail, ability to multi-task and maintain confidentiality required
  • Intermediate knowledge of Microsoft Office to include Outlook, Word, Excel applications
  • Working knowledge of medical terminology used in mental health programs required, as well as terms, concepts, and principles of privacy and confidentiality
  • Previous experience in a similar mental health program is desirable
  • Must be able to pass criminal/background clearance

Benefits: CRF provides benefits to help you balance your work life and your personal life. For full-time staff (30 hours or more), we offer...

  • 19 days of PTO per year
  • 12 paid holidays per year
  • “Platinum +” medical plans, with minimal employee cost/expenses for you and excellent coverage
  • Several dental plan options
  • Vision benefits
  • Company-paid life insurance and Long-Term Disability
  • Tax-Free Flexible Spending for medical/dental/childcare expenses
  • Generous retirement plan contributions
  • Employee Assistance Plan for you and your family
  • Employee discount program, including pet insurance plans
  • Paid training and supervision hours are available
  • Opportunities for advancement and growth
  • We also provide access to student loan repayment/forgiveness programs for graduates.


All new hires are required to show proof of completed vaccination and booster before their first date of work, unless legally exempted


We are an Equal Opportunity Employer


Medical Records Specialist

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Equal Employment Opportunity
CRF is an equal opportunity employer, and we make employment decisions based on merit. Our policy prohibits unlawful discrimination and/or harassment of any individual because of that individual's sex, race, religion, color, national origin, ancestry, marital status, age, physical handicap, disability, sexual orientation, protected military status, or medical condition, as well as other categories protected by federal, state and local law. All such discrimination is unlawful and prohibited and will not be tolerated by CRF.

Diversity at CRF
CRF is committed to cultural competence, and we have established the Cultural Diversity Resource Team (CDRT) whose mission and tasks include ensuring that all our corporate practices are culturally sensitive to both our consumers and employees. The CDRT has developed a company-wide Cultural Diversity Plan and is responsible for creating and offering cultural and ethnic awareness, knowledge, and skills trainings throughout the year.
Cultural Competency training is required of all of our staff, not just those providing clinical services, on an annual basis. It is our pledge to provide behavioral health and psychosocial rehabilitative services that are culturally sensitive to those we serve.