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Back to Category List Crisis Hotline Agent (5538) (Regular Part-Time, Hourly) Program/Location: After Hours Access Line (Oceanside), Casa Pacifica (Oceanside) Crisis Hotline Agent / APS - After Hours Access Line Agent (AHAL) Program – Mental Health Services for Transitional Residential Treatment Program Hours: 16 hours per week; Saturday and Sunday. Shifts needed for days (8:00 am to 4:00 pm), evenings (4:00 pm to Midnight), overnights (Midnight to 8:00 am) and holidays. CRF inspires and mentors the next generation of mental health professionals! We are constantly evolving and developing fresh approaches to meet the needs of San Diego County’s residents who are experiencing mental/behavioral health challenges. We offer a diverse, inclusive work place that fosters personal growth and development. You will work within a collaborative, supportive team structure, learn new ways to provide optimal supports to your clients and help people change their lives for the better! Program Overview: Located in Oceanside, CA, the Adult Protective Services (APS) is based at our Casa Pacifica program. APS services include investigation of elder and dependent adult abuse, neglect, abandonment, and threats to the client’s mental, physical, financial, and emotional well-being. Casa Pacifica is a transitional residential program that assists people with chronic mental illness and dual diagnosis to move towards recovery and independent living. It is a Full Service Partnership and offers clients mental health services including psychiatric care, assistance with medication management, individual and group therapy, vocational assistance, case management, and peer support. The residential component of the program is 6 to 9 months long and graduates can participate in an alumni program that will assist in their transition to a more independent lifestyle. Typical Duties of the APS AHAL Agent The shift typically covers after-hours calls to APS, including nights, weekends, and holidays Takes calls to the access line and screens, assesses, and takes APS report via hotline In the even of an emergency, will assist in securing the safety and wellbeing of anyone inside the building Required Skills and Qualifications Bachelor’s degree in Social Work or other related field is required At least 1 year of professional experience in mental health or crisis intervention; 2 years of experience is ideal CPR/First Aid certification is required and must be kept current during employment Ability to maintain calm demeanor in crisis situations is essential Proficient computer skills, including MS Office Ability to pass criminal/background clearance Benefits: CRF provides benefits to help you balance your work life and your personal life. For full-time staff (30 hours or more), we offer... 19 days of PTO per year 11 paid holidays per year “Platinum +” medical plans, with minimal employee cost/expenses for you and excellent coverage Several dental plan options Vision benefits Company-paid life insurance and Long-Term Disability Tax-Free Flexible Spending for medical/dental/childcare expenses Generous retirement plan contributions Employee Assistance Plan for you and your family Employee discount program, including pet insurance plans Paid training and supervision hours are available Opportunities for advancement and growth We also provide access to student loan repayment/forgiveness programs for graduates. *All new hires are required to show proof of completed vaccination and booster before their first date of work, unless legally exempted. We are an Equal Opportunity Employer Internal Job Title: APS AHAL Agent If you would like to set profiles, manage, and track your submissions you can register here ...or if you already have an account you may login here The Application Process* Interested applicants may click on an open position and will have the following choices: Register and Create a Profile: Start here! Once you create your profile, you may apply to as many openings as you wish without having to re-enter your information. Login to an Existing Profile: Check the status of your applications or apply to a new one with your existing profile. You will receive a notice of receipt after your application has been successfully submitted. CRF has made every effort to make this site accessible to all users. If you need any assistance in completing the online application process, please contact: Recruiter, Human Resources Department at 619-275-0822. Equal Employment Opportunity CRF is an equal opportunity employer, and we make employment decisions based on merit. Our policy prohibits unlawful discrimination and/or harassment of any individual because of that individual's sex, race, religion, color, national origin, ancestry, marital status, age, physical handicap, disability, sexual orientation, protected military status, or medical condition, as well as other categories protected by federal, state and local law. All such discrimination is unlawful and prohibited and will not be tolerated by CRF. Diversity at CRF CRF is committed to cultural competence, and we have established the Cultural Diversity Resource Team (CDRT) whose mission and tasks include ensuring that all our corporate practices are culturally sensitive to both our consumers and employees. The CDRT has developed a company-wide Cultural Diversity Plan and is responsible for creating and offering cultural and ethnic awareness, knowledge, and skills trainings throughout the year. Cultural Competency training is required of all of our staff, not just those providing clinical services, on an annual basis. It is our pledge to provide behavioral health and psychosocial rehabilitative services that are culturally sensitive to those we serve.

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