Opportunities Industrialization Center (OIC) of Washington is a Non-profit, Community Action Agency (CAP) organization providing Economic Development and Career Training Programs through federal, state, and local agencies. Locations include Mt. Vernon, Moses Lake, Pasco, Sunnyside, Ellensburg, Wenatchee, Omak, and Yakima.

Our Mission is to help eliminate unemployment, poverty, illiteracy, and racism so all people can live with greater human dignity. We have been providing education and employment support to communities since 1971.

Our vision is to improve the world by empowering people.

We are proud to employ a diverse workforce to deliver job training in communities where the need is great.

It is OIC's policy to provide equal employment opportunities to all applicants and employees regardless of their marital status, race, creed, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.

OIC of Washington is an equal opportunity employer and provides employment and training services. Auxiliary aids/services are available upon request to individuals with disabilities. For TTY relay, call 1-800-833-6388.

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Available Positions > Job Description

Navigator - Pasco (F/T)  (Full Time)
Select Location: Pasco

Position Overview:

The Navigator will create a trusting relationship with all who enter our offices and assist with addressing barriers clients may be experiencing.  This position will serve as a liaison between the public and OIC of WA??s programs and services. The Navigator will be responsible for the initial assessment of the client??s household needs.   This role will involve the use of a helpdesk computer system.  This position will also be responsible for processing inbound calls and greeting ??walk-in? clients.  The ideal candidate for this position will have excellent customer service skills and the ability to show compassion to our clients, staff, and partners. 

Essential Duties:

1. Ensure clients are informed of agency program services and the enrollment process. 

2. Completes initial client intake interview using the agency-wide database system.

3. Develops an assessment of client needs based on the intake interview using advanced practice skills and expertise.

4. Communicates and coordinates the client??s needs and application for services to the appropriate program staff; completes follow up communication to ensure an efficient transition for the client.

5. Provide detailed Resource Room and client updates and communication on a timely basis and in a usable form.

6. Cultivate relationships with clients and partners. Establishes a continuing relationship with community agencies as additional resource opportunities for clients.

7. Maintains knowledge of state and federal program regulations and attends training to enhance the effectiveness of the role.

8. Answers phones, maintains the general upkeep of the Resource Room area throughout the day.

9. Greets the public and assists with scheduling appointments.

10.  Assist with processing incoming and outgoing mail.

11.  Other duties as assigned.


O OIC generous benefits package includes:






Retirement (OIC of WA contribution)

403b employee contribution

Paid Time Off (PTO)

11 Paid Holidays

Tuition Reimbursement

Agency Wide Training

Agency Wide Community Events



HS Diploma or Equivalent (AA Degree preferred)  

1 year in customer service

1 year experience in office management or as a receptionist

OR Additional years of experience will be considered in lieu of education.





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