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ABOUT GOODWILL: Goodwill Industries of the Chesapeake, Inc. has enjoyed over 94 years of history in the Baltimore area helping others help themselves. Goodwill collects reusable items for resale in our retail stores, trains people for work and living skills and instills dignity and purpose in countless people’s lives. Today, we employ more than 800 individuals; operate more than 25 retail stores throughout Baltimore City, Baltimore County, Anne Arundel County, Cecil County, Harford County, Howard County and the Eastern Shore; 9 career development sites and provide a variety of commercial services at several locations. Most importantly, we annually provide services to more than 30,000 people in need of assistance because of physical, mental or other social barriers and we place over 2,400 people in jobs giving them “not a charity, but a chance”.

We understand that without dedicated and hardworking employees, our mission would be impossible to achieve. We look for passionate and enthusiastic employees to fill full-time and part-time positions throughout our organization. We strive to be an “Employer of Choice” through various programs, including physical and financial wellness and our partnership with Vehicles for Change. 

We offer a variety of health and welfare benefits, including medical, dental and vision insurance, 401l investments, company paid life insurance and company paid long term disability. We also offer supplemental plans which are employee paid. We are proud to offer family and domestic partner coverage for some benefit plans. We also provide paid vacation time, paid holidays and paid sick time. Benefits coverage and plans are based on certain eligibility criteria.

Goodwill Industries of the Chesapeake, Inc. prepares people to secure and retain employment and build successful independent lives.

Simply put, it’s good to work at Goodwill!

Goodwill Industries of the Chesapeake, Inc. is an equal opportunity employer. Job offers are contingent on a criminal background check and drug test.  Additional pre-employment conditions may be required based on specific positions, requirements and responsibilities and will be indicated in the job listing.  

NOTE TO APPLICANTS: Please consider the job location when reviewing open positions and apply for those jobs which you can travel to. All job locations are included in the listing.
Positions are grouped by function as follows:

Administration – positions in Accounting, Administrative Support, Human Resources and Marketing

Commercial Services – positions at our custodial contract sites, including SSA Administration in Woodlawn and Fort Meade

Recycling Center/Operations – positions at our recycling center in Linthicum such as truck drivers, forklift operators and material handlers

Retail Stores – positions are various store locations in Baltimore City, Baltimore County, Harford County, Howard County, Anne Arundel County, Cecil County and the Eastern Shore (Salisbury and Easton). Positions including store manager, assistant manager, sales associate/process and ADC attendants

Workforce Development – positions in our social services/workforce development division at various locations including case managers, job placement and rehabilitation services

Please click on the available links below to apply for jobs.

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Available Positions > Job Description

Store Manager III - Edgewater  (Full Time)
Job Type: Retail Store


Retail Store Manager III (SM3)

Base Pay Rate: $46, 924.80

Compensation above base pay rate may be offered based on relevant work experience

Employment is contingent on criminal background check 


The Store Manager III is directly responsible for the operation of a Goodwill retail store in accordance with organizational policies, procedures and standards.  This includes processing of all donations by category for resale or salvage sales, effective staff management, and achieving sales and production goals.  The Store Manager III demonstrates a positive attitude, excellent customer service and team building through promoting the mission and vision of Goodwill within the organization and the community.  Scope of Supervision typically directly supervises retail store staff in various roles; typically a staff of 12+ full and part time employees. Typically responsible for a large Band 3 store with annual sales of $1 million to $1.49 million.



Store Operations

  • Manages the retail store engaged in the resale of donated goods ensuring budgeted sales and production goals are met while controlling expenses
  • Manages daily production goals ensuring products is put on the sales floor in a timely manner; Performs weekly Kaizen audits
  • Appraises and prices house wares and furniture with the intent of making the most monetary value; Reports donation deficiencies to retail operations in a timely manner and partners for deliveries before supplies run out; Oversees quality of goods going to the sales floor
  • Manages quality of goods ensuring pricing and grading standards are followed
  • Oversees and ensures compliance of all store salvaging in proper contains; Partners with Recycling Center on store pick-ups
  • Maintains merchandising guidelines through colorization and classification of store inventory
  • Creates seasonal displays to enhance image and promote merchandise resulting in additional sales
  • Reconciles cash with sales receipts, keeps operating records and prepares a daily record of transactions for accounting; Completes required paperwork accurately, neatly and submits within established timeframe; Makes bank deposits and exchanges change as needed
  • Plays an active role in risk management, reporting known or suspected security and/or theft concerns 
  • Answers customer’s complaints or inquires and resolves appropriately, providing feedback to Sales Director; Ensures customers are treated in a fair, courteous and efficient manner by store staff
  • Communicates directly and consistently with Sales Director 

Staff Management

  • Responsible for full-service staff management including interviewing, hiring and training employees; Responsible for performance management, disciplinary actions and terminations with guidance from Sales Director and Human Resources; Typically oversees a staff of 12+ employees (full and part time)
  • Plans and prepares work schedule and assigns employees to specific duties to maximize efficiency
  • Monitors, reviews, processes and submits payroll in a timely manner; Ensures employees records time worked accurately
  • Maintains a safe environment; Investigates all accidents/injuries and documents according to established policy
  • Conducts monthly staff meetings promoting communication and feedback
  • Performs other duties as assigned


  • High School diploma or equivalent required
  • Three years of retail or related management experience at Store Manager level or above required. Goodwill retail management experience (Lead Cashier and above) may be substituted for Manager experience
  • Advanced education may be substituted for experience 


  • Must possess a current valid and unrestricted driver’s license and be fully insured according to Maryland law


  • Reports to Sales Director
  • Directly supervises retail store staff in various roles; Typically a staff of 12- 25 full and part time employees
  • Employees under scope of supervision are in same location


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Basic computer skills with working knowledge of Microsoft Office products including Word and Excel; Basic knowledge of the internet including how to search and send/receive email  
  • Strong interpersonal skills with the ability to effectively communicate to diverse populations
  • Strong customer services skills with the ability to think quickly and resolve conflicts
  • Strong marketing and/or merchandising ability
  • Basic knowledge of clothing and fashion trends with the ability to create appealing displays
  • Ability to apply sound judgment when making decisions across a variety of situations
  • Knowledge to calculate figures and amounts such as discounts, interest, commissions, and percentages 


Lifting up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds.  May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull.  Regularly required to talk and hear.  Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.  


  • Up to 50% of working time 
  • Must have access to personal vehicle


Employee may be exposed to moving mechanical parts, wet and/or humid conditions, fumes or airborne particles and outside weather conditions.  The noise level is usually moderate.  




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