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ABOUT GOODWILL: Goodwill Industries of the Chesapeake, Inc. has enjoyed over 94 years of history in the Baltimore area helping others help themselves. Goodwill collects reusable items for resale in our retail stores, trains people for work and living skills and instills dignity and purpose in countless people’s lives. Today, we employ more than 800 individuals; operate more than 25 retail stores throughout Baltimore City, Baltimore County, Anne Arundel County, Cecil County, Harford County, Howard County and the Eastern Shore; 9 career development sites and provide a variety of commercial services at several locations. Most importantly, we annually provide services to more than 30,000 people in need of assistance because of physical, mental or other social barriers and we place over 2,400 people in jobs giving them “not a charity, but a chance”.

We understand that without dedicated and hardworking employees, our mission would be impossible to achieve. We look for passionate and enthusiastic employees to fill full-time and part-time positions throughout our organization. We strive to be an “Employer of Choice” through various programs, including physical and financial wellness and our partnership with Vehicles for Change. 

We offer a variety of health and welfare benefits, including medical, dental and vision insurance, 401l investments, company paid life insurance and company paid long term disability. We also offer supplemental plans which are employee paid. We are proud to offer family and domestic partner coverage for some benefit plans. We also provide paid vacation time, paid holidays and paid sick time. Benefits coverage and plans are based on certain eligibility criteria.

Goodwill Industries of the Chesapeake, Inc. prepares people to secure and retain employment and build successful independent lives.

Simply put, it’s good to work at Goodwill!

Goodwill Industries of the Chesapeake, Inc. is an equal opportunity employer. Job offers are contingent on a criminal background check and drug test.  Additional pre-employment conditions may be required based on specific positions, requirements and responsibilities and will be indicated in the job listing.  

NOTE TO APPLICANTS: Please consider the job location when reviewing open positions and apply for those jobs which you can travel to. All job locations are included in the listing.
Positions are grouped by function as follows:

Administration – positions in Accounting, Administrative Support, Human Resources and Marketing

Commercial Services – positions at our custodial contract sites, including SSA Administration in Woodlawn and Fort Meade

Recycling Center/Operations – positions at our recycling center in Linthicum such as truck drivers, forklift operators and material handlers

Retail Stores – positions are various store locations in Baltimore City, Baltimore County, Harford County, Howard County, Anne Arundel County, Cecil County and the Eastern Shore (Salisbury and Easton). Positions including store manager, assistant manager, sales associate/process and ADC attendants

Workforce Development – positions in our social services/workforce development division at various locations including case managers, job placement and rehabilitation services


Please click on the available links below to apply for jobs.


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Available Positions > Job Description

Assistant Manager - Annapolis  (Full Time)
Job Type: Retail Store

 

Assistant Store Manager (ASM IV)

 

Base Pay Rate: $16.15 per hour

 

Compensation above base pay rate may be offered based on relevant work experience

 

Employment is contingent on criminal background check 

LOCATION: Annapolis - Anne Arundel County
1605 West Street Annapolis, MD 21401

 

 

JOB SUMMARY:

 

The  Assistant Store Manager (ASM) provides direct support to the store manager in overall store operations in an effort to achieve sales goals while providing excellent customer service to donors and shoppers.     The Assistant Store Manager serves in a leadership role primarily at an assigned retail store. The Assistant Store Manager is responsible for the management of a retail store location in the absence of a Store Manager.  The  Assistant Store Manager is being trained to become a future Store Manager, and as such, must be mobile and willing to be transferred to another store location. 

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

 

  • Maintains direct and consistent communication with the Store Manager
  • Maintains a professional and courteous attitude at all times
  • Promotes the mission and values of Goodwill and the Retail division
  • Provides customer service by greeting and assisting customers and responding to customer inquiries and complaints in a timely fashion; Communicates and works directly with Store Manager to ensure customer satisfaction.
  • Assists customers with selections and purchases; processes donated goods in preparation for stocking the sales floor as needed
  • Performs duties to open and close the store, including money reconciliation, bank deposits, budget analysis, financial reports, safety inspections, etc. 
  • Assists in training, supervising and scheduling store personnel and volunteers to increase operational efficiencies and increase sales; Assigns employee work tasks and follows up to ensure completion;  Assists with completion of bi-weekly payroll.
  • Works with Store Manager to learn how to maximize and leverage donations, reviews weekly budgets, strategizes to exceed sales and production goals and control expenses
  • Prepares necessary analysis of daily, weekly and monthly financial information
  • Effectively investigates all accidents and injuries and communicates results to Store Managers; Reviews accident trends and makes recommendations to improve store safety; Maintains a clean and safe working/shopping environment
  • Investigates known or suspected security and/or theft issues providing recommendations and resolutions
  • Assists in all store salvage returns and ensures all returns are completed properly and with appropriate documentation; Maintains Kaizen standards within the production and ADC areas
  • Ensures merchandise colorization and categorization of store inventory and works with staff to maintain adequate store inventory; Processes donations to learn appropriate market pricing and merchandizing techniques to maximize sales goals
  • Attends Assistant Store Manager meetings and divisional meetings to gain greater insight and understanding into Retail operations and store management; Works with Store Manager on in-store staff meetings to convey information and motivate team members
  • Learns and performs retail audit with support and guidance from Store Manager.
  • Performs other duties as assigned

 

EDUCATION AND/OR EXPERIENCE:

 

  • High School diploma or equivalent required.
  • 2 years supervisory experience in retail or related setting required.

 

CERTIFICATES, LICENSES, REGISTRATIONS:

 

  • Must possess a current valid driver’s license and be fully insured according to Maryland law.

 

SCOPE OF SUPERVISION:

 

  • Reports to Store Manager
  • Directly supervises retail store staff in various roles on shift;  Typically supervises at least 12 full and part time employees per shift.
  • Employees under scope of supervision are in same location.

 

QUALIFICATION REQUIREMENTS:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

  • Giving full attention to what other people are saying, taking time to understand the points being made, asks questions as appropriate and does not interrupt at inappropriate times
  • Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
  • Understanding written sentences and paragraphs in work related documents
  • Using effective communication skills, including written and verbal to convey information as appropriate for the needs of the audience
  • Teaching others how to do something and adjusting actions in relation to others actions and abilities
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Obtaining and seeing to the appropriate use of equipment, facilities, materials, people and other resources need to do certain work
  • Motivating, developing and directing people as they work, identifying the best people for the job
  • Navigating the Internet to find information, including the ability to open and configure standard browsers and use searches; Knowledge and ability to send and retrieve emails
  • Using a computer application to enter, manipulate and format text and numerical data, insert and manipulate cells, rows and columns and create and save worksheets, charts and graphs; Inset and edit text, pictures, reformat, print, save and retrieve word processing documents
  • Using a computer application to manage large amounts of information including creating and editing simple databases, inputting data, retrieving specific records and creating reports to communicate information

 

PHYSICAL REQUIREMENTS: 

 

Lifting up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds.  May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull.  Regularly required to talk and hear.  Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.  

 

WORK ENVIRONMENT: 

 

  • May be exposed to moving mechanical parts, wet and/or humid conditions, fumes or airborne particles and outside weather conditions.  The noise level is usually moderate. 

 

TRAVEL REQUIREMENTS:  

 

  • Up to 25% or working time
  • Must have access to personal vehicle

 

 EOE/MFDV

 

 

 

 

 

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