Careers

Senture is a full-service, 24/7 contact center headquartered in London, Kentucky. The company provides inbound and outbound premium customer care call support and related services (e.g., customer service; help desk; database design and management; interactive website design, development, and hosting; correspondence and e-mail processing; literature fulfillment; and order processing). The company supports federal and state government, as well as commercial accounts. EEO/Vet/Disabled


Below is a list of our current openings. Please select the location nearest you to view opportunities. We also offer work from home positions in several of our locations. Once an application is submitted, a recruiter will reach out to review your background and experience. 


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Job Description

Customer Care Agent - Virginia   (Full Time)

Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care significantly about our employees.

Customer Care Agents are at the heart of our business and play a critical role in helping Senture succeed. We are seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you.

The agents will provide inbound or outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The agent will use various web-based systems to answer customer inquiries. Responsibilities may include:

·        Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.

·        Document each customer’s inquiry information into a database.

·        Verify customer’s information, making corrections and updates as needed.

·        Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.

·        Follow-up with callers as necessary.

·        Use statistical contact center data to make improvements to performance.

·        Outbound calling for surveying to obtain client specific information.

·        Shift and Schedule adherence.

 

 This position is 100% remote and open to residents of the state of Virginia. Representatives will be provided with the equipment, training, and support needed to ensure they are successful. Whether it is your first day on the job or your 500th call, a member of the Senture team will be there to support you.

 

Requirements:

·        High School Diploma or GED

·        Prior call center or customer service experience highly desired

·        Effective verbal and written communication skills

·        Ability to multi-task

·        Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs

·        Ability to sit for extended periods of time

·        Ability to successfully pass a background investigation and drug screen

·        Must successfully pass pre-employment criteria testing and when applicable, an internet speed test

 

 

Who we are: Senture was founded in 2003 as a contact center company. We are a turnkey, comprehensive contact center service support specializing in outstanding customer/citizen experience for both private companies and public agencies. At Senture we pride ourselves in having not only an excellent customer experience but also an excellent employee experience. Our mission statement is, "To encourage, empower, and enrich the lives of those we employ and those we serve."

What to expect:  Upon review of your application, a recruiter will reach out to review your information and discuss opportunities at Senture.

You will be asked to complete a series of skill assessments, an internet speed check, and background check authorization.

If extended an offer, the position will be contingent upon passing a background check and drug screening.

Employees will be asked to provide the following upon hire:

·        Approved identification for I9

·        Copy of high school diploma, GED, or college transcripts.

·        Some contracts may require a copy of birth certificate.

We highly recommend locating these documents now in case extended an offer. If you do not have these documents, you will not be able to start employment with Senture.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.






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