Senture has been delivering transformational contact center services and solutions on a global level across a dynamic range of industries. Senture is the largest pure-play Contact Center in the federal government today, providing fundamental support that is paramount for a citizen-first experience. Our accelerated and continual growth has provided us with greater opportunity to serve our industry partners and clients on a Federal, State and Local level.

As a values-driven, nimble organization with a central vision, we continue to expand our services and best practices on a commercial level. Senture continues to secure its place as a disruptive thought innovator in customer satisfaction across multiple commercial verticals, including healthcare, hospitality and tourism, and financial services. By building strong relationships with our employees, clients, and – ultimately – the citizens we serve, we create a productive culture empowered to accomplish missions in meaningful ways. At Senture, we pride ourselves in having not only an excellent customer experience but also an excellent employee experience.

Below is a list of our current openings. Please select one of the categories below to explore and apply to our opportunities

Ready to learn more? Check out this video about the Senture opportunity!

What to expect:  Please review our current openings and apply to those you are interested in.

You will be asked to complete a series of skill assessments, an internet speed test, and background check authorization. These steps are required before advancing in the application process.

Your application will be assigned to a recruiter who will reach out for an interview and to discuss Senture opportunities. Please note it may take up to 48 hours to receive a response.

If extended an offer, employees will be asked to provide the following upon their start date:

• Approved identification for I9
• Copy of high school diploma, GED, or college transcripts.
• Some contracts may require a copy of birth certificate.

We highly recommend locating these documents now in case you are extended an offer. If you do not have these documents, start of employment may be delayed until the information can be provided.

If you have questions or need assistance with your application, don't hesitate to get in touch with careers@senture.com

EOE/Vet/Disabled

Contact Center Team Lead - Golden, CO  (Full Time)

Senture, a Teleperformance Company is seeking motivated, organized team leads for a contact center team working to support a federal government program. Successful candidates will have excellent interpersonal and communications skills (oral and written). These individuals will be responsible for providing training and support to the team, serving as the first line of defense for both complex situations and direct supervision.

To serve as one of two on-site team leads for a large team working to support a federal government program. Specific duties include, but are not limited to:

• Providing training in program content and customer service, to include any SOPs or specific procedures specified by the client
• Managing complex inquiries and escalated calls
• Providing support to the program manager in scheduling, reporting, and performance management
• Handling contact center inquiries by phone and email

 Pay expected: $16 - $21 per hour

Requirements

• High School diploma required. Bachelors preferred
• Previous experience: minimum of one year experience in either contact center training role or supervisory role in a customer service environment
• Exceptional customer service skills
• Ability to communicate effectively to individuals or groups, tailoring both content and presentation to the audience.
• Experience managing complaints
• Experience managing workloads in a contact center environment
• Proficient in Microsoft Office suite

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.