Senture has been delivering transformational contact center services and solutions on a global level across a dynamic range of industries. Senture is the largest pure-play Contact Center in the federal government today, providing fundamental support that is paramount for a citizen-first experience. Our accelerated and continual growth has provided us with greater opportunity to serve our industry partners and clients on a Federal, State and Local level. As a values-driven, nimble organization with a central vision, we continue to expand our services and best practices on a commercial level. Senture continues to secure its place as a disruptive thought innovator in customer satisfaction across multiple commercial verticals, including healthcare, hospitality and tourism, and financial services. By building strong relationships with our employees, clients, and – ultimately – the citizens we serve, we create a productive culture empowered to accomplish missions in meaningful ways. At Senture, we pride ourselves in having not only an excellent customer experience but also an excellent employee experience. Below is a list of our current openings. Please select one of the categories below to explore and apply to our opportunities Ready to learn more? Check out this video about the Senture opportunity!
What to expect: Please review our current openings and apply to those you are interested in. You will be asked to complete a series of skill assessments, an internet speed test, and background check authorization. These steps are required before advancing in the application process. Your application will be assigned to a recruiter who will reach out for an interview and to discuss Senture opportunities. Please note it may take up to 48 hours to receive a response.
If extended an offer, employees will be asked to provide the following upon their start date:
We highly recommend locating these documents now in case you are extended an offer. If you do not have these documents, start of employment may be delayed until the information can be provided. If you have questions or need assistance with your application, don't hesitate to get in touch with careers@senture.com EOE/Vet/Disabled |
Back to Category List Available Positions > Job Description Technical Account Manager - CCaaS (AL) (Full Time) The Technical Account Manager works directly with the Senture client base and owns the overall IT relationship between the client’s IT department and Senture. In most cases these are Senture’s largest and most complex clients. The Technical Account Manager (TAM) is the single point of contact and advocate for the client and their initiatives inside Senture. Our TAMs are established and practiced client management professionals who are tasked to exceed customer expectations through increased communication, process and technology improvement, delivery of customized IT solutions, environment analysis, and solving complex problems. The TAM works directly with the IT Infrastructure teams and IT Executive Management to gain sponsorship for their initiatives, elimination of red tape, and exceeding client goals. Implements a stakeholder engagement and communications plan, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. The TAM collects and uses feedback from clients and stakeholders to help measure effectiveness of stakeholder management as well as supports transformation and innovation initiatives for their client(s). The TAMs possess a wide range of technical skills including an extensive IT Project Management background (PMP/Scrum/Agile), technical background in IVR/call delivery, PBX management, VoIP, SIP, networking, security, firewalling, server/data center environments, cloud hosting, domain/desktop standards, and application deployment. Soft skills include account management expertise, communication, teamwork, collaboration, leadership, adaptability, and conflict resolution. TAMs interact with their customers in many ways including phone, chat, Teams, Zoom, Webex and face-to-face meetings when appropriate. PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
QUALIFICATIONS
HIGHLY DESIRED
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. |
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