Senture has been delivering transformational contact center services and solutions on a global level across a dynamic range of industries. Senture is the largest pure-play Contact Center in the federal government today, providing fundamental support that is paramount for a citizen-first experience. Our accelerated and continual growth has provided us with greater opportunity to serve our industry partners and clients on a Federal, State and Local level.

As a values-driven, nimble organization with a central vision, we continue to expand our services and best practices on a commercial level. Senture continues to secure its place as a disruptive thought innovator in customer satisfaction across multiple commercial verticals, including healthcare, hospitality and tourism, and financial services. By building strong relationships with our employees, clients, and – ultimately – the citizens we serve, we create a productive culture empowered to accomplish missions in meaningful ways. At Senture, we pride ourselves in having not only an excellent customer experience but also an excellent employee experience.

Below is a list of our current openings. Please select one of the categories below to explore and apply to our opportunities

Ready to learn more? Check out this video about the Senture opportunity!

What to expect:  Please review our current openings and apply to those you are interested in.

You will be asked to complete a series of skill assessments, an internet speed test, and background check authorization. These steps are required before advancing in the application process.

Your application will be assigned to a recruiter who will reach out for an interview and to discuss Senture opportunities. Please note it may take up to 48 hours to receive a response.

If extended an offer, employees will be asked to provide the following upon their start date:

• Approved identification for I9
• Copy of high school diploma, GED, or college transcripts.
• Some contracts may require a copy of birth certificate.

We highly recommend locating these documents now in case you are extended an offer. If you do not have these documents, start of employment may be delayed until the information can be provided.

If you have questions or need assistance with your application, don't hesitate to get in touch with careers@senture.com

EOE/Vet/Disabled

Call Center Rep - Huntsville, AL  (Full Time)
Work at Home: Alabama

Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care significantly about our employees.

Call Center Representatives are at the heart of our business and play a critical role in helping Senture succeed. We are seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you.

The Call Center Reps will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Rep will use various web-based systems to answer customer inquiries. Responsibilities may include: 

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
• Document each customer’s inquiry information into a database.
• Verify customer’s information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.
• Outbound calling for surveying to obtain client specific information.
• Shift and Schedule adherence.

Please Note: This posting is for Work at Home positions only. Representatives will be provided with the equipment, training, and support needed to ensure they are successful. Employees are required to have fast and reliable internet in order to work from home. Whether it is your first day on the job or your 500^th call, a member of the Senture team will be there to support you.

A member of the recruiting team will review the multiple contracts available at Senture and help determine which is a best fit for you.

Requirements:

• High School Diploma or GED
• Prior call center or customer service experience highly desired
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Ability to sit for extended periods of time
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.