Senture has been delivering transformational contact center services and solutions on a global level across a dynamic range of industries. Senture is the largest pure-play Contact Center in the federal government today, providing fundamental support that is paramount for a citizen-first experience. Our accelerated and continual growth has provided us with greater opportunity to serve our industry partners and clients on a Federal, State and Local level.

As a values-driven, nimble organization with a central vision, we continue to expand our services and best practices on a commercial level. Senture continues to secure its place as a disruptive thought innovator in customer satisfaction across multiple commercial verticals, including healthcare, hospitality and tourism, and financial services. By building strong relationships with our employees, clients, and – ultimately – the citizens we serve, we create a productive culture empowered to accomplish missions in meaningful ways. At Senture, we pride ourselves in having not only an excellent customer experience but also an excellent employee experience.

Below is a list of our current openings. Please select one of the categories below to explore and apply to our opportunities

Ready to learn more? Check out this video about the Senture opportunity!

What to expect:  Please review our current openings and apply to those you are interested in.

You will be asked to complete a series of skill assessments, an internet speed test, and background check authorization. These steps are required before advancing in the application process.

Your application will be assigned to a recruiter who will reach out for an interview and to discuss Senture opportunities. Please note it may take up to 48 hours to receive a response.

If extended an offer, employees will be asked to provide the following upon their start date:

• Approved identification for I9
• Copy of high school diploma, GED, or college transcripts.
• Some contracts may require a copy of birth certificate.

We highly recommend locating these documents now in case you are extended an offer. If you do not have these documents, start of employment may be delayed until the information can be provided.

If you have questions or need assistance with your application, don't hesitate to get in touch with careers@senture.com

EOE/Vet/Disabled

Customer Service Representative - Golden, CO  (Full Time)
Corporate: Onsite

At Senture, a Teleperformance Company, we are currently seeking full-time Customer Service Representatives to join our team. As a Customer Service Representative, you will play a crucial role in providing exceptional service to our valued customers. This is an exciting opportunity for individuals who are passionate about delivering excellent customer service and are looking to grow their career in a supportive and dynamic work environment.

Your responsibilities will include:

• Managing inbound customer inquiries and resolving issues promptly and accurately
• Providing personalized assistance and support to customers via phone, email, and chat
• Effectively navigating through multiple systems to access and update customer information
• Collaborating with other team members to ensure timely resolution of customer concerns
• Recording, documenting, and maintaining accurate records of customer interactions and transactions
• Following established procedures and guidelines to provide consistent and excellent customer service
• Identifying opportunities for process improvements and sharing feedback with the management team

Pay expected: $16 - $21 per hour

We are looking for candidates who possess:

• Strong communication skills and ability to actively listen and empathize with customers
• Excellent problem-solving abilities and a proactive approach to finding solutions
• Attention to detail and ability to quickly and accurately process information
• Ability to work effectively in a fast-paced and deadline-driven environment
• Proficiency in using computer systems and software applications
• Prior customer service experience is preferred, but not required

Requirements

• A high school diploma and 6 months customer service experience.
• 40 WPM Typing Speed.
• Strong verbal and written communication skills in English
• Proficiency in using computer systems and software applications
• Ability to work flexible schedules, including weekends and holidays
• Prior customer service experience is preferred, but not required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.