Careers

Senture is a full-service, 24/7 contact center headquartered in London, Kentucky. The company provides inbound and outbound premium customer care call support and related services (e.g., customer service; help desk; database design and management; interactive website design, development, and hosting; correspondence and e-mail processing; literature fulfillment; and order processing). The company supports federal and state government, as well as commercial accounts. EEO/Vet/Disabled


Below is a list of our current openings. Please select the location nearest you to view opportunities. We also offer work from home positions in several of our locations. Once an application is submitted, a recruiter will reach out to review your background and experience. 


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Available Positions > Job Description

Customer Service Rep BPO (Current FSA employees preferred!)  (Full Time)
Virtual: London, KY, Monticello, KY, Williamsburg, KY, McAllen, TX
Onsite: London, KY, Monticello, KY

Current FSA Contract Employees highly preferred! 

The Call Center Reps will provide inbound or outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Rep will use various web-based systems to answer customer inquiries. Responsibilities may include:

·         Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.

·         Document each customer’s inquiry information into a database.

·         Verify customer’s information, making corrections and updates as needed.

·         Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.

·         Follow-up with callers as necessary.

·         Use statistical contact center data to make improvements to performance.

·         Outbound calling for surveying to obtain client specific information.

·         Shift and Schedule adherence.

 

 

All positions will require some weekend work. 

Hours of Operation: Monday-Friday 8AM to 12AM EST

Saturday: 8AM to 5PM EST

Sunday: 11AM to 6PM EST

Requirements:

High School Diploma or GED

Prior call center or customer service experience highly desired

Technically experienced and have used multiple software and computer systems

Good internet search skills and the ability to use specialized telephone systems

Shift and Schedule Adherence

Ability to receive and apply constructive feedback

Ability to interact professionally

Title IV Knowledge

Effective verbal and written communication skills

Ability to multi-task

Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs

Ability to sit for extended periods of time

Ability to successfully pass a background investigation and drug screen

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

Eligibility for 5C Security Clearance

Preference will be given in the following order: Current FSA Contract Employee (FSAIC, COD, OMBUDSMAN, BD, or OIG), Former FSA Contract Employee, all other applicants.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.






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