Careers

Senture is a full-service, 24/7 contact center headquartered in London, Kentucky. The company provides inbound and outbound premium customer care call support and related services (e.g., customer service; help desk; database design and management; interactive website design, development, and hosting; correspondence and e-mail processing; literature fulfillment; and order processing). The company supports federal and state government, as well as commercial accounts. EEO/Vet/Disabled


Below is a list of our current openings. Please select the location nearest you to view opportunities. We also offer work from home positions in several of our locations. Once an application is submitted, a recruiter will reach out to review your background and experience. 


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Available Positions > Job Description

CFPB Reporting Analyst  (Full Time)
Virtual: London, KY, Monticello, KY, McAllen, TX
Onsite: London, KY, Monticello, KY, McAllen, TX

Summary: The Data Analyst is responsible for gathering data from multiple systems, analyzing information and converting it into meaningful reports and statistical information.  The analyst will hold all teams accountable to meeting the program requirements, along with identifying key projects to improve the overall KPIs.

Essential Duties

JOB DUTIES

%

Retrieve, analyze, disseminate, interpret and communicate information on a timely basis, along with plans for how to better the customer experience.

15%

Review and report to program leadership trends and issues identified with the data analytics

15%

Design, implement, and maintain client and corporate daily, weekly, monthly and annual reports.

10%

Interface with the client on a regular basis regarding new or modified KPIs and how best to calculate, analyze, improve, and control

10%

Analyze data gathered and develop solutions or alternative methods of proceeding for clients and management. 

10%

Maintain and develop long-term reporting solutions

10%

Develop and implement records management program for compliance of metrics and actuals to forecast and results from process improvements

10%

Work with clients, management and employees to continually improve systems or processes.

10%

Have a continuous improvement focused mindset, constantly looking for trends in the data and analysis to better improve the overall customer experience

10%

Skills: Position requires proficient knowledge of PowerPoint, Word, and Access.  The position will require Advanced Excel skills.  Additional skills desired include knowledge of Reporting Tools such as Crystal Reports or Tableau and a working knowledge of large database management tools such as SQL and Oracle.

 

Competencies: This position requires effective and professional, communication skills and the ability to interface with all levels of management and clients.  The employee must be able to manage multiple efforts concurrently. The candidate must have the aptitude to perform several duties at once and understand and navigate multiple CRM applications in order to pull data necessary for internal and external reporting needs. 

Education/Experience:

·         Bachelor’s degree, preferably in a quantitative discipline such as Mathematics, Economics, Finance, Statistics, Engineering or other related field

·         5+ years of technical experience in data analysis

·         Comprehensive knowledge of Microsoft Office Applications including Word, Excel, Access and PowerPoint

·         Advanced experience working with big and complex data sets within large organizations

·         Experience analyzing data to solve a wide variety of business problems and create data visualizations that drive strategic direction

·         Proficiency in verbal and written communication to senior and executive leadership

Licenses/Certifications:  Preferred - Advanced degrees or certifications in SQL, SAS, Tableau, Qlik, data mining / forecasting are a plus

Mental and Physical Demands and Limitations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential duties listed above.   

Travel: Some travel may be required. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.






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